Customer Success Specialist (CSS) - Enterprise Networking (NX)

Cisco; Minneapolis (MN); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company in technology seeks a Customer Success Specialist to engage with customers, ensuring successful adoption of Cisco products. The role requires extensive technical knowledge and experience in customer-facing consultative sessions. Join a diverse team committed to innovation and community, where your skills will contribute to transformative solutions.

Qualifications

• 10+ years of technical experience with Cisco products.
• 2+ years experience with public cloud providers (AWS, Azure, GCP).
• 2+ years experience in automation (Python, Ansible, Terraform).

Responsibilities

• Deliver consultative solutions and develop tailored onboarding journeys.
• Communicate complex technical concepts to diverse audiences.
• Develop and execute strategic Technical Adoption Plans.

Skills

Technical expertise

Automation skills

Communication

Business savvy

Education

Bachelor's degree in Engineering or related field

CCIE certification

Job description

The application window is expected to close on 5th May 2025. Preferred Location: Remote anywhere in the USA.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

*** The successful candidate must hold U.S. citizenship.***

Meet the Team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products and solutions, transforming their business and driving outcomes. The role resides within the Cisco Customer Experience (CX) organization.

Your Impact

As a CSS, you will:

1. Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
2. Communicate complex technical concepts effectively to diverse audiences, from technical architects to C-level executives, ensuring alignment and understanding through strategic discussions and presentations in remote and in-person settings.
3. Serve as a designated resource (CSSd) on strategic accounts identified by leadership with high Annual Recurring Revenue (ARR).
4. Develop and execute strategic Technical Adoption Plans (TAPs) to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your expertise, collaborating with the team to support the entire Cisco portfolio.
5. Collaborate with Account teams, Customer Success, and Partners to drive adoption, deliver customer value, understand customer needs, ensure seamless product integration, and mitigate renewal risks.
6. Provide customer advocacy to Engineering and Product Management Teams for product improvements and strategy promotion.

Minimum Qualifications

• 10+ years of technical experience with expert-level knowledge in Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless, SD Access/ISE), Routing & Switching, and SDWAN products.
• 2+ years experience with public cloud providers such as AWS, Azure, and GCP.
• 2+ years experience in automation (Python, Ansible, Terraform), including API integrations.
• 2+ years experience delivering customer-facing consultative sessions, technical presentations, and quarterly business reviews (QBRs).
• Current CCIE (Written and Lab) certification or equivalent.
• Bachelor's degree or equivalent in Engineering or related field.

Preferred Qualifications

• Knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki, and Splunk.
• Experience employing AI/Generative AI tools and technologies for innovation and workflow improvements.
• Experience delivering product demos, understanding software licensing, and conducting SWOT analyses of competitors.
• Additional certifications such as CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, and Google Professional Cloud Architect are highly preferred.

#WeAreCisco

#WeAreCisco, where every individual brings unique skills and perspectives to power an inclusive future. We celebrate diversity, foster belonging, and support learning and development at every stage. Our culture pioneered hybrid work trends, enabling everyone to perform their best.

We believe in community and inclusion, with initiatives like employee resource organizations, paid volunteer time, and a commitment to an inclusive future. Our purpose is to lead in technology that powers the internet, helping customers innovate, secure, and transform their infrastructure sustainably. Join us and be yourself!

Cisco is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other protected characteristic.

Qualified applicants with arrest and conviction records will be considered on a case-by-case basis.