Customer Success Specialist

Remote Jobs; United States; Remote; USD 81,000 - 96,000; Full time

Job summary

A technology education firm is seeking a candidate to manage the customer lifecycle, engaging in renewals and upselling opportunities. Strong communication skills and a bachelor's degree are essential. This role offers remote work flexibility and opportunities for professional growth within a mission-driven environment.

Benefits

Salary up to $95,400

Unlimited PTO

Comprehensive medical coverage

Professional development funds

Wellness reimbursements

Qualifications

• Excellent communication skills and comfortable using various communication methods.
• Experience in renewing customers and identifying expansion opportunities.
• Proven track record of managing a high-volume portfolio of accounts.

Responsibilities

• Manage the customer lifecycle, including forecasting, quoting, and agreement negotiations.
• Collaborate with Revenue and Customer Success teams to identify and mitigate risks.
• Engage in renewal transactions and identify upselling opportunities.

Skills

Excellent communication skills

Experience in renewing customers

Background in business development

Education

Bachelor's degree

Job description

Overview

Employer Industry: Technology Education

Why consider this job opportunity:

• Salary up to $95,400
• Unlimited PTO and comprehensive medical coverage
• Professional development funds and wellness reimbursements
• Opportunity for career advancement and growth within a mission-driven company
• Flexible remote work options with a hybrid setup for local employees
• Commitment to diversity, collaboration, and a culture of trust

Responsibilities

• Manage the customer lifecycle, including forecasting, quoting, and agreement negotiations
• Collaborate with Revenue and Customer Success teams to identify and mitigate risks
• Partner with sales account executives to support customer segments
• Leverage data to manage a high-volume portfolio of accounts effectively
• Engage in renewal transactions and identify upselling opportunities

Qualifications

• Bachelor\'s degree as a minimum qualification
• Excellent communication skills and comfortable using various communication methods
• Experience in renewing customers and identifying expansion opportunities
• Background in business development, sales, or scale customer success
• Proven track record of managing a high-volume portfolio of accounts

Preferred Qualifications

• Familiarity with B2B SaaS and the SaaS renewal process
• Experience leveraging data to improve customer engagement and efficiency
• Previous experience in a remote or hybrid work environment

#TechnologyEducation #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

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