Customer Success Specialist

Total CollectR Virtual Collector & Debt Negotiator; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading collections technology firm is seeking a Customer Success Specialist to enhance customer relationships and drive SaaS adoption. This role is ideal for professionals with experience in debt collection or customer success who can translate industry expertise into innovative, tech-driven strategies. The position is full-time, offering the chance to influence customer outcomes in a fast-growing environment.

Qualifications

• 3+ years in debt collection or customer success, ideally in leadership or client-facing roles.
• Solid knowledge of compliance (FDCPA, TCPA) and recovery metrics.
• Proven track record of delivering results and improving client performance.

Responsibilities

• Own customer relationships end-to-end, from onboarding to long-term growth.
• Consult with clients on omni-channel strategies, automation, and compliance best practices.
• Drive adoption and ROI by helping customers maximize our platform’s impact.

Skills

Debt collection expertise

Client relationship management

Strong communication skills

Tech-savviness

Job description

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Are you a seasoned professional in debt collection or client success ready to take your expertise into tech? Our company is transforming how lenders, collection agencies, and healthcare providers recover past-due balances with an AI-powered collections platform.

We’re looking for a Customer Success Specialist who can bridge industry know-how with SaaS innovation. If you’ve led teams, managed client relationships, and delivered measurable results, this is your chance to shape the future of collections technology.

What You’ll Do

• Own customer relationships end-to-end, from onboarding to long-term growth
• Consult with clients on omni-channel strategies, automation, and compliance best practices
• Drive adoption and ROI by helping customers maximize our platform’s impact
• Train collectors, managers, and executives on how to get the most out of our tools
• Partner with Product and Support to ensure a seamless customer journey

What You Bring

• 3+ years in debt collection or customer success, ideally in leadership or client-facing roles
• Solid knowledge of compliance (FDCPA, TCPA) and recovery metrics
• Proven track record of delivering results and improving client performance
• Tech-savvy mindset and interest in SaaS tools
• Excellent communication, consulting, and relationship-building skills
• Bonus: Experience supporting SaaS or financial technology products

Who This Role is Perfect For

• Former Collection Managers, Client Liaisons, or Ops Leaders moving into SaaS
• Professionals who thrive on improving processes and customer outcomes
• Advisors who can translate collections expertise into modern, AI-driven strategies
• Remote-first with a flexible, collaborative culture
• Fast-growing SaaS company making real impact in the collections industry
• Be part of the future of AI-driven recovery and customer engagement

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Software Development, Financial Services, and Collection Agencies

In addition, this role may involve collaboration across Product and Support teams to ensure a positive customer experience.

This posting may include boilerplate and references to other related roles; core focus remains on responsibilities and qualifications described above.