Customer Success Specialist

Net2Source Inc.; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

A leading staffing agency is seeking a Customer Success Specialist to manage and grow Fortune 500 accounts in California. The role involves building long-term relationships with clients, understanding their staffing needs, and ensuring successful candidate placements. Ideal candidates have 3-5 years of experience in recruitment, especially in Life Sciences or IT, and strong communication skills. This position offers remote work flexibility and uncapped commissions.

Benefits

Uncapped Commissions

100% Contribution to Health/Dental/Vision

Qualifications

• 3-5 years of experience in staffing and recruiting, preferably with Life Sciences or IT MSP clients.
• Proven experience supporting client/MSP programs from a supplier side.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Act as the single point of contact for Fortune 500 clients.
• Build long-term client partnerships and understand their challenges.
• Maximize market share by becoming a trusted staffing supplier.
• Present candidates to Hiring Managers and follow up for feedback.
• Coordinate with clients for candidate scheduling and onboarding.

Skills

Client communication

Problem-solving

Negotiation skills

Relationship-building

Self-driven

Tools

Applicant tracking systems (ATS)

CRM (Job Diva)

Job description

Do you love developing and nurturing great relationships?

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S

Location: Remote from Bay Area, SFC, CA

Qualifications:

• Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
• Strong understanding of working with VMS and MSP based accounts.
• Any experience working with a Hybrid/Offshore delivery model will be a plus.
• Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be a self driven and highly motivated individual.
• Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities:

• Be the single point of contact for our Fortune 500 clients
• Build long-term client partnerships to understand their challenges and provide solution.
• Maximize market share with a client to make us their trusted staffing supplier.
• Qualify new job orders and work with the delivery lead for better coverage and support.
• Present candidates to Hiring Managers and follow up for feedback .
• Coordinate with Client to schedule candidate interviews and onboarding.
• Coordinate with recruiting team including screening, orientation, and placement of candidates.
• Use CRM/ATS (Job Diva) to manage activities.
• Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.

Additional Requirements:

• Must be open to travel across the country, especially locally, and support clients from their offices.
• Availability to work outside regular office hours, if needed.

Benefits of working at N2S:

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision