Customer Success Specialist

American Express Global Business Travel; Nashville (TN); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Travel perks

Learning platform access

Inclusion group membership

Job summary

American Express Global Business Travel (Amex GBT) is seeking a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies, deepen client relationships, and drive profitability.

You will partner with clients, craft pricing, conduct business reviews, and translate client needs into value through Amex GBT products and services. A consultative, results-driven mindset is essential.

Qualifications

• 3-5 years’ travel industry experience.
• Ability to identify client needs and craft innovative solutions.
• Strong understanding of market dynamics and the GBT value proposition.
• Proven consultative selling success and ability to increase client profitability.
• High motivation for success and strong problem-solving/decision making skills.
• Excellent prioritization and planning to manage active workload.
• Strong negotiation skills and ability to handle objections.
• Ability to learn and articulate product/value services in various contexts.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Identify and deliver value-added solutions to increase profitability and expand GBT influence.
• Lead sales efforts to deliver multiple revenue streams and deepen account penetration.
• Develop an in-depth understanding of each client’s business drivers and culture.
• Research marketplace and competitive offerings to highlight GBT value.
• Create pricing strategies and contribute to client P&L management.
• Lead client business planning and reviews aligning needs with our offerings.
• Enhance GBT value through policy consultation and technology road mapping.

Skills

Travel industry experience

Client needs analysis

Consultative selling

Negotiation skills

Prioritization and planning

Problem solving

Decision making

Product knowledge

Job description

United States

Full time

J-85596

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $1.5K. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.

What You'll Do

• Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
• Drive growth and develop innovative client focused solutions.
• Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
• Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
• Create pricing strategies while contributing to the on-going client P & L management
• Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
• Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping.

What We're Looking For

• 3- 5 years’ working in a travel industry.
• Must be able to identify client needs and come up with innovative solutions.
• Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
• High motivation for success and performance required.
• Proven innovative problem-solving and strong decision making skills required.
• Ability to maintain active workload by excellent prioritization and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

Location

United States

The US national base salary range for this position is from

$60,200.00 - $111,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!