Customer Success Specialist

American Express Global Business Travel; United States; On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Travel perks

Learning platform access

Flexible benefits

Job summary

American Express Global Business Travel seeks a Customer Success Specialist to grow and manage a portfolio with a focus on maximizing client value.

You will deepen relationships, develop innovative, client-focused solutions, and drive revenue growth across multiple streams while understanding our value proposition.

Location is the United States; the role emphasizes consultative selling, strong negotiation, and proactive planning to deliver measurable profitability.

Qualifications

• 3-5 years in a travel industry
• Must identify client needs and innovative solutions
• Strong understanding of external market and GBT value proposition
• Identify client needs, motivations and hot buttons to develop solutions
• Proven success in consultative selling and increasing client profitability
• High motivation for success and performance
• Proven innovative problem-solving and strong decision making
• Ability to maintain active workload via prioritization and planning
• Strong negotiation skills and ability to handle objections
• Demonstrate ability to learn, understand and articulate key product and value services

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills
• Drive growth and develop innovative client-focused solutions
• Lead sales efforts to deliver multiple revenue streams and expand accounts
• Develop pricing strategies and contribute to client P&L management
• Lead client business planning and reviews aligned to client needs and insights
• Enhance value proposition through policy consultation, research, and technology roadmapping

Skills

Travel industry

Client needs

Market knowledge

Consultative selling

Negotiation

Prioritization

Problem solving

Product knowledge

Revenue growth

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $1.5K.

What You’ll Do

Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills. Drive growth and develop innovative client focused solutions. Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence. Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients. Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers. Create pricing strategies while contributing to the on-going client P & L management Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering. Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping.

What We’re Looking For

• 3- 5 years’ working in a travel industry.
• Must be able to identify client needs and come up with innovative solutions.
• Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
• High motivation for success and performance required.
• Proven innovative problem-solving and strong decision making skills required.
• Ability to maintain active workload by excellent prioritization and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

Location: United States

The US national base salary range for this position is from $60,200.00 - $111,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glanceThe #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!