Customer Success Specialist

REXEL; Maryland; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K match

Job summary

Rexel USA in Sparks, MD is seeking a Customer Success Specialist to maintain and grow annual recurring revenue. You will work with customers, Sales, Product Specialists, and Services to align customer objectives with Rexel offerings.

Responsibilities include building relationships, driving contract adoption, communicating value, and analyzing usage data to identify opportunities. Travel to offsite locations and collaboration across teams are expected.

Qualifications

• Minimum 3+ years in a Customer Success role.
• Experience with Rockwell Automation products and services preferred.
• Bachelor's degree or higher preferred.

Responsibilities

• Build positive relationships with Rexel customers, digitally and in meetings.
• Collaborate with Marketing to lead contract adoption and expansion campaigns.
• Communicate a value proposition based on data presentation.
• Analyze contract usage data for trends and opportunities.
• Collaborate with sales, specialists, and other Rexel teams.
• Understand automation concepts and identify opportunities from install base.
• Review progress with leadership and stakeholders.
• Perform other duties as assigned.

Skills

Interpersonal communication

Analytical thinking

Written and verbal communication

Self-starter

Customer relationship management

Education

High School diploma or GED

Bachelor's degree

Business or technical degree preferred

Tools

Rockwell Automation

Customer Success Platform

Job description

Job Description

We are looking for a Customer Success Specialist to join our Rexel, USA team in Sparks, MD!

Summary:

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into customer needs and potential opportunities. The Customer Success Specialist with collaborate with customers, Sales, Product Specialists, and Services, and will assist in aligning customer objectives with the company's offerings.

What You'll Do:

• Build positive working relationships between Rexel and customers, digitally and through customer meetings
• Work with Marketing team to help lead contract adoption and expansion campaigns
• Accurately communicate a value proposition based on the data being presented
• Analyze customer contract usage data contained within Customer Success Platform and other sources to look for trends
• Collaborate with sales, specialists, and other roles within Rexel Automation and Rockwell Automation
• Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage
• Review progress with leadership
• Other duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications:

Qualifications

What You'll Need

• 3+ years of Customer Success Manager experience
• Prior experience with Rockwell Automation products and services preferred
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred
• • Bachelor’s Degree in Business or Technical degree preferred

Knowledge, Skills & Abilities

• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%

Working Environment:

• Travels to offsite locations - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of Maryland only, the pay range is $70K to $85K, depending upon qualifications, experience and other considerations permitted by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.