Customer Success Specialist

Technogym; Jersey City (NJ); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k Matching

PTO

On-site Gym

Job summary

Technogym in Jersey City is seeking a Digital Customer Success Specialist to ensure partners maximize value from the connected ecosystem. You will guide operators, trainers, and business owners through onboarding, integration, performance optimization, and long-term engagement.

Reporting to the Business Consulting and Customer Success Manager, this on-site role drives member retention and business growth while collaborating across teams to deliver measurable outcomes.

Qualifications

• Minimum of 3 years of experience in digital sales/customer success.
• Experience managing a portfolio of accounts and driving measurable outcomes.
• Proven ability to ideate and implement strategic plans that drive adoption and growth.
• Strong knowledge of digital products and market trends.
• Deep understanding of the fitness and wellness industry.

Responsibilities

• Drive digital sales and profitability targets for the portfolio.
• Train and onboard customers to ensure successful implementation.
• Create customer case studies and best practices to show value.
• Organize seminars or webinars to promote the digital portfolio.
• Provide reliable forecast and pipeline management.
• Monitor pricing and features; give proactive market feedback to HQ.
• Support product launches and promotional activities to maximize sales.
• Coordinate cross-functional teams and manage customer relationships.

Skills

Digital Sales

Account Management

Strategic Planning

Relationship Skills

Sales Process

Presentation Skills

Analytical Thinking

Customer Success

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

The Digital Customer Success Specialist plays a vital role in ensuring every Technogym partner extracts maximum value from the company’s connected ecosystem. Acting as a trusted advisor and digital coach, this specialist guides operators, trainers, and business owners through every stage of their digital journey—from onboarding and ecosystem integration to performance optimization and long-term engagement. By merging insight, empathy, and innovation, they ensure every partner not only uses Technogym technology but thrives through it.

Rooted in Technogym’s purpose of promoting wellness as a lifestyle, this role translates technology into meaningful outcomes: improved member retention, enhanced user experience, and measurable business growth. This role reports to the Business Consulting and Customer Success Manager and works on-site at our Jersey City offices.

Your Impact

• To achieve Digital and Consulting sales and profitability targetTo support sales force in pre-sales & sales activities, providing product training on digital offering;
• To directly support customers in having a successful implementation by providing training and tutoring accordingly;
• To create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues.
• To organize and run seminars or webinars in order to duly promote the digital portfolio
• To provide reliable and structured forecast and pipeline management;
• To monitor competitors, in terms of pricing, products features etc. providing proactive market feedback to HQ
• To promote and plan initiatives to maximize customer satisfaction
• To support product launch, promotion and commercial activities to maximize sales.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• Minimum of 3 years of experience in digital sales/customer success
• Experience managing a portfolio of accounts and driving measurable customer outcomes
• Prior experience ideating and implementing strategic plans that drive adoption, retention, and growth
• Proven track record of improving operational processes
• Strong knowledge of digital products and market trends.
• Deep understanding of the fitness and wellness industry.
• Strong communication and presentation abilities with a consultative, customer-first mindset.
• Analytical acumen with the ability to translate data into insights and actions.
• Passion for wellness innovation and technology adoption.
• Proven track record in achieving sales targets and managing sales processes.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously
• Ability to adhere to in-office requriments and work on-site 5 days a week at the Jersey City Offices

What We Offer

• Base Salary 95,000 - 105,000 commensurate with experience
• Comprehensive medical, dental, and vision insurance - effective starting first day of employment
• 401k with company match
• PTO - vacation, holiday, and sick time
• On-site gym
  

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083