Customer Success Specialist

Allegion Canada Inc.; Alpharetta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K plan with 6% company match

Unlimited PTO

Tuition Reimbursement

Employee Discounts

Job summary

Allegion Canada Inc. is seeking a Customer Success Specialist to join their team in Alpharetta, GA. This hybrid role involves providing technical support, building strong client relationships, and enhancing customer operations through upselling solutions.

Ideal candidates will have 3 years of experience in customer success within tech, excellent communication skills, and knowledge in Smart-Home technologies. Enjoy competitive pay, health benefits, and a culture committed to professional development.

Qualifications

• Minimum 3 years of professional experience, with at least 1 year in a tech environment preferred.
• 2-5 years of Customer Success experience in a software/technology company.
• Experience with Smart-Home/Integrations and technical troubleshooting preferred.

Responsibilities

• Serve as the primary point of contact for clients, building strong relationships.
• Guide clients through integration processes, providing technical assistance.
• Conduct periodic client site visits to provide hands-on support.

Skills

Customer Success experience

Technical troubleshooting

Upselling skills

Interpersonal skills

Knowledge of property management software

Education

High School Diploma or equivalent

Tools

Smart-Home technologies

Job description

## Customer Success SpecialistApplylocations: Alpharetta, GA: Remote, Georgia: Remote, Texastime type: Full timeposted on: Posted Todayjob requisition id: JR36264## **Creating Peace of Mind by Pioneering Safety and Security***At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.**Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.***Customer Success Specialist****(Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas)**Are you passionate about world class client support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We’re seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team.The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour seamlessly and on-demand. With a focus on providing safe and secure experiences for buyers, we work with smart-home technology to enable builders and rental community property managers to manage their property to allow independent self-guided tours for home-buyers or future tenants. This is a full-time hybrid role for a Customer Success (Technical) professional at Allegion. The role involves providing remote management and advanced lead capture services.**What You Will Do:*** **Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.*** **Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation*** **Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.*** **Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.*** **Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.*** **Work closely with internal teams to relay client feedback and contribute to product development initiatives.****What You Need to Succeed:*** **Minimum 3years of professional experience, with at least 1 year in a Tech environment preferred*** ## **2-5 years of Customer Success experience in software/technology company*** ## **Experience with Smart-Home / Integrations and technical troubleshooting, preferred*** ## **Demonstrated experience with Smart-Home / Integrations and technical troubleshooting*** **Proven track record of successful upselling and cross-selling in B2B environments*** **Experience in real estate software, property technology, or related industries*** **Outstanding interpersonal and communication skills with a client-first mindset*** **Ability to travel occasionally to client locations (10%-20%)*** **Knowledge of property management software and IoT-based solutions*** **Advanced problem-solving abilities and strong client needs analysis skill*** **High School Diploma or the equivalent****Why Work for Us?****Allegion is a Great Place to Grow your Career if:*** You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.* You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.* You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!* You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.**What You’ll Get from Us:*** Health, dental and vision insurance coverage, helping you “be safe, be healthy”.* A commitment to your future with a 401K plan, offering a 6% company match and no vesting period* Tuition Reimbursement* Unlimited PTO* Employee Discounts through *Perks at Work** Community involvement and opportunities to give back so you can “serve others, not yourself”* Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching**Apply Today!**Join our team of experts today and help us make tomorrow’s world a safer place!*Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.*