Customer Success Solutions Architect - Poland

strongDM; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in cybersecurity seeks a Solutions Architect to drive successful post-sale deployments. The role involves designing scalable architectures, leading deployments, and collaborating with customers to ensure effective use of StrongDM solutions. Ideal candidates have extensive experience in technical consulting and a strong understanding of security architectures.

Qualifications

• 8–10+ years of experience in technical consulting or solutions architecture.
• Proven expertise deploying solutions in complex environments.

Responsibilities

• Design robust, scalable deployment architectures for StrongDM.
• Own the technical post-sales relationship and guide customers through deployment.

Skills

Technical Consulting

Problem Solving

Communication

Stakeholder Management

Tools

Terraform

CloudFormation

Bash

Python

Job description

StrongDM is driven by a clear mission: Secure Access, Zero Trust.

We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.

Once a customer, forever a fan. That's our goal.

When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.

If you ask anyone at StrongDM, you’ll find that our values truly guide everything we do—from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliché, but we’re onto something great—and G2 agrees.

We embrace the mission

We pursue mastery

We win together

These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We’re glad you’re here! If this sounds like an environment where you’d thrive, read on.

As a Solutions Architect at StrongDM, you will play a critical role in driving successful post-sale customer deployments. You will be the trusted technical advisor to our enterprise customers—design, solution design, leading complex implementations, applying best practices, and shaping secure and scalable pre-access architectures across hybrid infrastructure. This role is ideal for someone with a strong professional services or consulting background, who thrives in technical customer-facing roles, and can confidently guide deployment strategy, solve complex integration challenges, and build lasting technical relationships.

What You’ll Do

• Architecture and Solution Design: Design robust, scalable deployment architectures for the deployment of StrongDM that align with customer environments and business goals. Lead architecture planning that considers security, resilience, and future growth.
• Lead Deployments: Own the technical post-sales relationship. Guide customers through hands-on deployment, including configuration, integration, and rollout. Collaborate with our CSM partner and Project Manager where applicable.
• Develop Best Practices: Serve as a subject matter expert, bringing in industry and StrongDM-specific best practices around privileged access, identity, Zero Trust initiatives.
• Problem Solving: Triage complex technical issues, working across customer environments, cloud platforms, and internal stakeholders to drive resolution in collaboration with the StrongDM Support, Product, and Engineering teams.
• Be Consultative: Provide consultative guidance, educate customer teams, and ensure they’re equipped to manage their StrongDM environment independently.
• Cross-Functional Collaboration: Act as the voice of the customer to Product, Engineering, and Support. Influence roadmap by synthesizing product gaps, deployment feedback, and technical pain points to the Product teams.
• Documentation: Partner with the Product and Technical Enablement teams to build, update authoritative and prescriptive guidance (e.g., Reference architecture and deployment guides, enablement content).

Requirements

• 8–10+ years of experience in technical consulting, professional services, or post-sales solutions architecture.
• Proven expertise deploying technical solutions into complex environments, such as SaaS-based cybersecurity products.
• Strong understanding of identity, network, and security architectures.
• Experience with privileged access management (PAM), authentication, authorization, SASE, and Zero Trust concepts.
• Hands-on experience with major cloud platforms (AWS, Azure, GCP) and operating systems (Linux, Windows).
• Experience with IaC tools (Terraform, CloudFormation) and scripting (Bash, Python, etc.).
• Excellent communication and stakeholder management skills.
• Ability to translate business objectives into technical outcomes and vice versa.
• Comfortable operating in a high-ownership, fast-paced environment where customer satisfaction comes first.

Nice to Haves:

• Experience and familiarity with StrongDM or similar products (Teleport, BeyondTrust, CyberArk, etc.).
• Background in regulated industries (finance, healthcare, etc.).
• Experience with other technologies: SIEMs and secure logging workflows, SCIM, OIDC, SAML.

If you’re passionate about customer impact, modern infrastructure, and enjoy solving hard problems at the intersection of security and operations—this role is for you.

Compensation

• PLN 25,000-35,000 per month, paid bi-monthly