Customer Success – Solution Adoption Partner

Jobtailor; Dubuque (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor in the United States is seeking a dedicated project manager to lead onboarding and adoption initiatives, coordinating between customers and internal SMEs to ensure value realization.

You will manage timelines, demonstrate the solution, and handle pre‑sales pilots, while continuously improving processes and stakeholder updates. Based in Dubuque, IA, you will work closely with customers and teams to ensure timely delivery and measurable adoption success.

Qualifications

• Bachelor’s degree or equivalent.
• Ability to manage multiple implementation projects simultaneously.
• Proven ability to influence others and lead customer engagements.
• Excellent communication and presentation skills.
• Strong familiarity with software tools, methodologies, and best practices in Customer Success and Project Management.
• Experience seeing projects through the full life cycle.
• Strong multi-tasking, prioritization, and time management.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

Responsibilities

• Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans.
• Collaborate with customers to understand objectives and define onboarding plans that drive early value realization.
• Assist customers in identifying and mitigating software adoption barriers including technical issues, communication issues, and cultural differences.
• Partner with the Customer Success Manager to keep the project aligned with customer goals.
• Learn new releases and product functionality in preparation for upcoming onboarding and adoption projects.
• Execute pre-sale pilot projects and provide demonstrations of the solution.
• Lead calls, coordinate project tasks, establish timelines, and maintain the project plan.
• Hold all project resources accountable to completion and timeline.
• Manage internal and external resources throughout the project.
• Monitor progress and adjust as needed; provide updates to stakeholders.
• Utilize industry best practices and measure project performance for improvements.

Skills

Project management

Customer engagements

Stakeholder communication

Time management

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans.
• Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization.
• Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences.
• Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals.
• Learn new releases and product functionality in preparation for the next onboarding and adoption projects.
• Execute pre‑sale pilot projects.
• Provide demonstrations of the solution.
• Lead calls, coordinate project tasks, establish and manage timelines, and maintain the project plan.
• Hold all project resources accountable to the completion of tasks and to meeting the established timeline.
• Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project.
• Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established.
• Monitor progress and adjust as needed.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Measure project performance to identify areas for improvement.

Requirements

• Bachelor’s degree or equivalent.
• Ability to manage multiple implementation projects simultaneously.
• Proven ability to influence others and lead customer engagements.
• Desire to lead and enforce project tasks.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize and manage time effectively.
• Strong communication skills, including the ability to work with all levels of an organization.
• Proven ability to solve problems.
• Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management.
• Experience seeing projects through the full life cycle.
• Strong interpersonal skills and extreme resourcefulness.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Ability to manage multiple customers’ projects simultaneously.