Customer Success Senior Specialist-Leave and Disability

Alight Solutions; America (IL); Remote; USD 54,000 - 66,000; Full time

Job summary

A leading benefits management firm in the United States seeks a specialized administrative professional to support client needs. This role requires knowledge of Disability Management and project management skills. Responsibilities include training, reporting, and maintaining confidentiality. The ideal candidate possesses strong data entry skills and the ability to work collaboratively. A flexible working arrangement is supported, and a comprehensive benefits package is offered.

Benefits

Health coverage options

Wellbeing support programs

Retirement plans

Vacation and sick leave

Parental leave

Continuing education and training

Qualifications

• Experience in project management is essential.
• Computer skills in data entry and attention to detail required.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Support the client’s benefits team and employees.
• Facilitate training for self-service portals.
• Recommend process improvements and streamline operations.

Skills

Knowledge of Disability Management

Project Management

Data Entry

Attention to detail

Diplomacy

Analytical Skills

Education

Relevant experience in leave and disability

Tools

LeavePro

360

Jira

NXT

Self-Service Portal

Job description

Overview

Are you a fast learner who is fascinated by client interactions? Do you have experience in leave and disability?

Our story: At Alight, we believe a company’s success starts with its people. At our core, we champion people, help our colleagues grow with purpose and Be Alight by acting with integrity and empowering others.

Our values include Champion People, Grow with purpose, and Be Alight. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Alight offers a comprehensive total rewards package, continuing education and training, and opportunities within a growing global organization.

About the Role

This role serves as a specialized administrative extension of the Customer Success Executive team. It provides support to the client’s benefits team and to the client’s employees, delivering personalized service to ensure client needs and questions are addressed.

Responsibilities

• Working knowledge of internal systems, including but not limited to LeavePro, 360, Jira, NXT, Self-Service Portal. Facilitating reporting across other applications and platforms.
• Supporting Client LeavePro and/or 360 system acceptance testing.
• Leading client training for self-service portal, application and/or platform training.
• Working collaboratively with stakeholders to identify trends in service/claims.
• Attending Client Services and Operations meetings and calls and conducting follow-up with stakeholders.
• Recommending process improvements and ways to streamline, and following change management approval process.
• Maintaining all related documents, files and legal requests with a high level of confidentiality and professionalism.
• Partnering with Customer Success Executive, Operations, and/or Business Intelligence to deliver analytics reports as needed.
• Serving as a liaison to assist members filing claims and navigating internal resources for high-priority employees.

Requirements

• Demonstrate knowledge of Disability Management, FMLA, Workers’ Compensation and Payroll.
• Experience in project management is a skill or requirement essential to high performance in the role.
• Education or a combination of relevant experience in leave and disability.
• Computer skills in data entry and attention to detail.
• Maintain diplomacy, good judgment, professionalism, analytical skills, and the ability to handle confidential information.

Flexible Working

Alight supports flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and has been recognized as a Top 100 Company for Remote Jobs for multiple years.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, parental leave, continuing education and training, and various voluntary benefit options.

Background checks may be required as part of the offer process and will be communicated during interviewing. Details align with Alight’s employment policies.

Inclusion and Resources

Alight is committed to inclusion and equal opportunity for all employees and applicants. We celebrate differences and strive to create an environment where everyone feels valued, respected, and supported. Reasonable accommodations are available during the hiring process; if needed, please contact [e-mail].

Authorization to Work

Applicants must have work authorization in the employing country without requiring visa sponsorship now or in the future with Alight.

Note: This job description does not restrict management’s right to assign or reassign duties to other entities, including subsidiaries, partners, or purchasers of Alight business units.

Salary and Benefits Information

Salary Pay Range

Minimum: 54,000.00 USD

Maximum: 66,000.00 USD

Pay Transparency Statement: Compensation is determined by factors including experience, education, certifications, market data, internal equity, and geography. Bonus and/or incentive eligibility are role- and level-dependent. Further details on benefits are available in the Wellbeing and Benefits Selector Page.

Alight Solutions provides equal employment opportunities to all employees and applicants for employment without regard to protected characteristics. Alight is an affirmative action employer.