Customer Success Senior Consultant WaveMark

Cardinal Health; Washington (District of Columbia); On-site; USD 141,000 - 161,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health WaveMark Solutions seeks a Customer Success Senior Consultant to provide executive-level support, build trusted stakeholder relationships, and maximize account growth. You will work with decision makers and a Success team to ensure customers realize value from WaveMark, aiming for renewals and expansions.

The role requires 8+ years in healthcare or complex integrations, strong communication, and willingness to travel for implementations and meetings across multiple regions.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 8+ years in customer service support, complex integrations, or healthcare supply chain.
• Experience with large healthcare organizations and change management is a plus.
• Able to learn technical details and serve as SME for hospital supply chain.
• Willingness to travel for implementations and meetings.

Responsibilities

• Maintain long-term relationships with stakeholders to drive revenue growth.
• Collaborate with multidisciplinary teams during deployments and post go-live.
• Use data to demonstrate ROI and WaveMark value to customers.
• Lead strategic direction and track deliverables with stakeholders.
• Identify expansion opportunities with Sales and develop growth plans.

Skills

Customer service

Account consulting

Healthcare supply chain

Change management

Lean Six Sigma

Communication skills

Travel for implementations

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

For more than 20 years, Cardinal Health™ WaveMark™ Solutions has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care. WaveMark™ Solutions is a leading SaaS-based clinical supply chain and workflow management platform that helps healthcare providers optimize the management of medical supplies across the continuum of care. By combining advanced technologies such as RFID and barcode tracking, cloud-based software, predictive analytics, and automated inventory management with expert support services, WaveMark delivers real-time visibility and control over supplies ranging from everyday consumables to high-value implants and devices. Its solutions support operating rooms, procedural labs, clinical laboratories, and nursing units, connecting product usage to the patient record at the point of care while providing actionable insights that improve product availability, streamline clinical workflows, enhance patient safety, reduce costs, and strengthen overall financial and operational performance across health systems.

Job Summary

The Customer Success Senior Consultant plays a critically important role in the customer’s success and WaveMark’s business growth. This role provides professional executive level support to stakeholders to understand their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. This role will work closely with key customer decision makers and a team of Success Consultants to ensure that customers see value in the delivered WaveMark solution, ultimately leading to contract renewal and/or expansion.

Territory

Primary customer base is located within the states of Washington, California, Oregon, Montana, and Alaska.

Responsibilities

• Maintain a long-term relationship with key stakeholders for one or more accounts and driving revenue growth by identifying growth opportunities that align with customer strategic demands.
• Operate independently with limited direct supervision, while also working with a multidisciplinary team.
• Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution.
• Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
• Demonstrate a level of understanding of the customer’s culture to build effective relationships and gain trust.
• Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go live for improved analytics and enhancements to further differentiate our solutions.
• Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
• Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders.
• Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer.
• Articulate WaveMark’s value proposition in a way that resonates with stakeholders.
• Support project management and implementation by traveling for implementations and for customer and internal meetings.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 8+ years of experience in customer service support, working/leading large scale, complex integrations, account consulting or healthcare supply chain preferred.
• Experience working with large, complex organizations preferably in healthcare a plus.
• Experience in change management or Lean Six Sigma background preferred.
• Strong listening and problem-solving skills and ability to develop plans to improve process efficiency.
• Able to learn and understand technical details and act as a subject matter expert for hospital supply chain.
• Able to travel for implementations and for customer and internal meetings.
• Strong written and verbal communication skills to all levels of an organization highly preferred.
• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
• Customer/Vendor credentialing may be required (this may include vaccinations). More details will be provided if you are selected for an interview.

What is expected of you and others at this level

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models
• Works on or may lead complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Independently determines method for completion of new projects
• Receives guidance on overall project objectives
• Acts as a mentor to less experienced colleagues

Anticipated pay range

$141,000 - $161,120

Bonus eligible

Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Portland Metro Area, Seattle Metro Area

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.