Customer Success SE - Newark, NJ

Advanced Micro Devices; Atlanta (GA); On-site; USD 130,000 - 175,000; Full time

Job summary

Trend Micro is seeking a security architect/engineer to work with customers across cloud platforms, delivering secure deployments and value realization plans. You will be the technical authority, guiding architecture, integrations, and best practices while coordinating with account teams to mitigate risks and maximize ROI.

The role emphasizes hands-on cloud security, DevOps practices, and proactive customer advocacy in a fast-paced environment.

Qualifications

• 2–5+ years in security architecture, engineering, or related field.
• Hands-on knowledge securing cloud workloads on major cloud providers.
• Scripting or coding in Python, Bash, Go, or PowerShell is a plus.
• Knowledge of SDLC, DevOps tools, and CI/CD systems.
• Cloud security expertise in CSPM/CWPP/CIMP/CNAPP or vulnerability management.

Responsibilities

• Co-create with customers to develop value realization plans for platform adoption and business outcomes.
• Serve as the designated technical authority and provide expert guidance.
• Design and implement security solutions for customers.
• Advise customers on security best practices and deployments.
• Assist with custom integrations and product integration with customer security architecture.
• Advocate for customers, guiding product roadmap and process improvements.
• Ensure customers maximize ROI with the product.
• Identify and mitigate risks with the account team.
• Educate customers and evangelize product benefits.
• Oversee customer support requests and coordinate resolutions with engineering teams.
• Develop playbooks for common technical challenges.
• Partner with regional sales teams for onboarding activities.
• Guide customers through deployment journey to demonstrate value.

Skills

Security architecture

Cloud security

Communication skills

DevsOps / CI/CD

Self-starter / ambiguity tolerance

Tools

Cloud platforms (AWS, GCP, Azure, Oracle)

Job description

Position Summary

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world‑leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.

Location: Newark, NJ and surrounding areas.

What You’ll Do

• Co‑create with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes
• Serve as the designated technical authority and provide expert guidance to customers
• Design and implement security solutions for customers
• Advise customers on security best practices and help secure their deployments
• Assist with custom integrations and provide an overview of product integration with customer security architecture
• Act as an advocate for your customers, providing guidance on the product roadmap and process improvements
• Ensure customers are maximizing their return on investment with the product
• Identify and mitigate risks in partnership with the account team
• Educate and provide guidance to customers and evangelize the benefits of the product
• When necessary, oversee customer support requests and escalations and coordinate resolutions with engineering teams
• Develop a playbook for common technical challenges faced by customers and common objectives for solving their issues
• Partner with regional sales teams to complete customer technical onboarding activities
• Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of the Trend platform
• You will help drive product adoption and time‑to‑value by providing guidance and best practices at critical points throughout the customer lifecycle

What You’ll Bring

• 2–5 years or more of experience in security architecture or engineering, post‑sales implementation or engineering, DevOps, or a related field
• Hands‑on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
• Scripting or coding experience in Python, Bash, Go, or PowerShell is a plus
• Knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
• Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
• Excellent written and verbal communication skills
• Strong organizational and time‑management skills
• Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self‑starter, self‑directed, and independent thinker
• Experience successfully managing multiple priorities simultaneously, maintaining a high‑volume pace with the ability to “switch gears” quickly

Preferred

• Domain knowledge in the areas of security operations, threat, risk or identity management; technical pre/post sales experience is ideal
• Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways, particularly in hybrid or cloud environments
• Ability to travel 5–10%

Trend Micro, Inc. is committed to fair and equitable compensation practices. The OTE for this role is USD $130,000.00 – $175,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.