Customer Success & Sales Advocate

Nucor Corporation; Denver (CO); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Profit sharing

401K match

Parental leave

Paid time off

Vision insurance

Teladoc

Stock purchase plan

Wellness programs

Job summary

Nucor Corporation is seeking a Customer Service Representative for the CHI Overhead Doors division near Denver. You will provide internal and external customer support, using product knowledge and collaboration across departments to resolve inquiries and quotes.

Safety, accuracy in orders, and teamwork are emphasized. The role integrates with sales and accounting, with weekly production bonuses and profit sharing as part of the compensation package.

Qualifications

• 5 years experience in Customer Service or Inside Sales.
• Education in a related field will be considered as experience.
• Experience with CRM systems is preferred.

Responsibilities

• Provides timely and accurate information to incoming customer order status.
• Provides accurate information to product knowledge requests.
• Processes or prepares customer quotes, orders, changes, and returns according to established department policies/procedures.
• Organizes and keeps track of paperwork tied to customer orders.
• Works closely with the accounting department to resolve disputed credit items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer service expectations.
• Other reasonably related duties as assigned by supervisors.

Skills

Customer service

Inside sales

Communication

Sales skills

Teamwork

Education

Bachelor's degree in business administration, sales, marketing, or related field

Tools

CRM systems

Job description

Nucor Corporation is seeking a Customer Service Representative for the CHI Overhead Doors division near Denver. You will provide internal and external customer support, using product knowledge and collaboration across departments to resolve inquiries and quotes.

Safety, accuracy in orders, and teamwork are emphasized. The role integrates with sales and accounting, with weekly production bonuses and profit sharing as part of the compensation package.