Customer Success Representative - Sioux Falls, SD or Des Moines, IA

TerraClear Inc; Sioux Falls (SD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Pre-IPO stock options

Medical, dental, and vision insurance

Generous paid time off

401(k) plan

Inclusive company culture

Job summary

TerraClear Inc in Sioux Falls is seeking a Customer Success Representative to ensure high customer satisfaction and retention. The role involves educating customers about our products and services, addressing their needs, and providing ongoing support for their success. Ideal candidates will have strong interpersonal skills and experience in a customer-service role, with familiarity in farming practices.

Compensation includes a competitive salary of $65-75k, pre-IPO stock options, and health insurance benefits. Join our mission-driven team dedicated to transforming agricultural intelligence.

Qualifications

• 2-3 years of proven success in a customer-service oriented role driving retention.
• Experience using CRM software and customer success tools.
• Strong analytical skills to create and interpret customer data.

Responsibilities

• Develop understanding of products to educate customers.
• Serve as main contact for addressing customer needs.
• Conduct check-ins to assess customer satisfaction.

Skills

Customer service

CRM software knowledge

Farming practices

Analytical skills

Interpersonal skills

Tools

HubSpot

Google Suite

Job description

TerraClear applies artificial intelligence, robotics, and world‑class mechanical design to solve some of the most data deficient and labor intensive jobs on the farm. These technologies are rapidly transforming agricultural intelligence, allowing farmers to make faster and more informed decisions that translate into highly precise actions and more productive farms. Our first application solved one of the most disliked tasks on the farm: clearing rocks. The annual emergence of news rocks impacts nearly half of farms in North America, slowing farming, damaging equipment, and causing downtime during seeding and harvesting. Solving this problem frees farmers to focus on higher‑value tasks and brings their operations into a new era of farming.

Leveraging our commercial success in rocks, we are now expanding our core technologies to new farm applications including the precise management of weeds, pests, disease and overall plant health.

Our team is tight‑knit and believes in the power of teamwork. We value learning directly from the farmers we serve, getting our hands dirty, and tackling tough challenges together. You will thrive at TerraClear with a positive attitude, a collaborative mindset, a healthy dose of grit and a passion for solving real‑world problems.

We are looking for a Customer Success Representative who will play a critical role in ensuring TerraClear customers are highly satisfied, contributing to the retention and growth of our customer base.

Responsibilities

• Develop a deep understanding of our products and services to effectively educate and support customers.
• Serve as the main point of contact for customers, addressing their needs and resolving issues promptly.
• Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners.
• Own all post‑sale customer engagement activity including onboarding, product and usage training, and regular monitoring of map and service delivery.
• Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross‑sell opportunities.
• Conduct regular check‑ins and business reviews to assess customer satisfaction and identify opportunities for improvement.
• Act as a liaison between customers and internal teams (e.g., sales and marketing, product development, engineering, and finance) to ensure customer feedback is communicated and addressed.
• Create and manage a customer health monitoring system including touch activity, satisfaction, and loyalty scores.

Qualifications and Experience

• 2-3 years of proven success in a customer‑service oriented role responsible for driving retention and growth of an assigned customer base.
• 2-3 years of experience with farming and farm practices.
• 2-3 years using CRM software and customer success tools such as HubSpot or Google Suite.
• Strong analytical skills with the ability to create and interpret customer data and metrics.
• Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders.
• Independent self‑starter with the ability to generate and maintain high levels of activity focused on growing the customer base, retaining and upselling current customers.
• Excellent problem‑solving skills and a proactive approach to addressing customer issues.
• Ability to manage multiple customers and projects and priorities.

Desired

• Familiarity and comfort discussing technology (AI, software, automation).

Compensation and Benefits

Base Salary: $65 – $75k USD

• Pre‑IPO stock options (tax‑advantaged ISOs)
• Competitive base salary
• Medical, dental, and vision insurance – 100% of premiums paid for employees and 85% for dependents
• Generous paid time off and holidays
• 401(k) plan
• An inclusive and tight company culture that is mission driven

TerraClear is an Equal Opportunity Employer committed to fostering an inclusive culture with extraordinary employees. We provide employment opportunities without regard to any legally protected status. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.