Customer Success Representative - SiliconExpert

Socket.dev; Denver (CO, MA); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

SiliconExpert is seeking a Customer Success Representative to help customers turn intelligence into action within the supply chain. You will manage accounts, onboard and train to boost retention and uncover upsells, while aiming to meet renewal and growth targets.

You’ll understand licensing models, respond to inquiries, and collaborate with Sales, Marketing, Channel, and Technical teams. Quarterly business reviews are required with most renewal-year accounts.

Qualifications

• Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Education

4-year degree

2–4 years related experience

Job description

Position:

Customer Success Representative - SiliconExpert

Job Description:

Help Us Shape the Future of Supply Chain Intelligence

The global electronics supply chain isn’t getting simpler — but at SiliconExpert, we’re helping the world navigate it with confidence.

We’ve evolved from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter.

We’re hiring Customer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.

Join us. When intelligence is trusted, innovation never stops.

What You'll Be Doing:

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

What We're Looking For:

• Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
• Experience / Education
• Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement:

• For Colorado-based candidates: Hybrid: Tuesday, Wednesday, Thursdayrequired office days for Panorama Office site; Monday, Friday-work from home.
• If not located in Colorado: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.That’swhy we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off (including sick, holiday, vacation, etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

#LI-LH1

Annual Hiring Range/Hourly Rate:

$22.11 - $27.03

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.