Customer Success Representative (Remote)

ABC Legal Services; New Mexico; Remote; USD 60,000 - 80,000; Full time

Job summary

A legal services provider is seeking a Customer Success Representative to work remotely. The role involves responding to customer inquiries, managing support tickets, and ensuring high-quality service. Candidates should have at least a high school diploma and 1-2 years of related experience. The position offers benefits including health insurance and paid time off, with a pay range of $12.00 to $14.00 per hour.

Benefits

Health, Dental, Vision insurance

Disability insurance

Employee assistance program

Paid time off

Referral program

Qualifications

• 1-2 years of customer service or call center experience.
• Technology driven with experience in relevant software.
• Ability to maintain a high level of work in stressful situations.

Responsibilities

• Respond to customer support tickets and resolve issues.
• Manage high-volume phone calls to assist customers.
• Document issues in Confluence and visit court dockets.

Skills

Customer service experience

Ability to read, write, and speak English

Typing speed of at least 55 wpm

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

PDF Editor

Job description

Overview

Position: Customer Success Representative (Remote)

Company: ABC Legal Services

Location: Remote in San Juan, PR, United States

Job Type: Full Time

Category: Customer Service

Posted: 2025-09-24

Job ID: 54359

Open to: job seekers with the latest education / graduate Bachelor Degree

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

• High school diploma or GED required
• The ability to read, write, and speak English
• 1 - 2 years of customer service or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Benefits

• Health, Dental, Vision insurance
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay range: $12.00 to $14.00 per hour

Keywords: Closed Date : 2025-10-24