Customer Success Representative 1 1

EBSCO Industries; Birmingham (AL); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading company in game feeders and cellular camera technology as a Customer Service Representative in Birmingham, Alabama. This role is essential for delivering proactive customer support via various channels, including phone, email, and chat. Candidates should bring a goal-oriented mindset and strong communication skills to thrive in a dynamic, startup-like environment.

Qualifications

• At least 1 year of customer support experience.
• Flexible schedule including some evenings and weekends.
• Goal-oriented mindset with proactive approach.

Responsibilities

• Serve as the main point of contact for customers via multiple channels.
• Resolve customer inquiries efficiently.
• Document interactions in CRM.

Skills

Attention to detail

Problem-solving

Communication

Self-motivation

Adaptability

Education

High school diploma

College degree

Tools

Zendesk

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is a leader in game feeders and cellular camera innovation, providing products used by hunters, property owners, and others for real-time remote monitoring. We pride ourselves on developing deep user understanding, obsessing over details, and going the extra mile to support our users. Moultrie is customer-driven, with collaboration across hardware, software, marketing, and customer success teams to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer stability and benefits of a well-established corporation, while maintaining a growth-focused, entrepreneurial spirit similar to a startup.

Our guiding principles include: Customer Obsession, Excellence, Bias for Action, Acting Boldly, Delivering Results, Hiring and Developing the Best, Curiosity and Learning, Teamwork, and Growth.

Customer Service Representative

Who We Are:

Based in Birmingham, Alabama, Moultrie specializes in game feeders and cellular camera technology, serving a diverse community of outdoor enthusiasts. We develop products with a focus on user needs, attention to detail, and exceptional service. As part of EBSCO Industries, we combine stability with a startup-like drive for innovation.

Principles: Customer Obsession, Excellence, Bias for Action, Boldness, Results, Talent Development, Curiosity, Team Success, Growth.

What We’re Looking For:

An energetic, goal-oriented Customer Success Representative passionate about supporting our community. This role involves providing proactive support remotely via phone, email, live chat, social media, and text. Candidates should have excellent attention to detail, problem-solving, and communication skills, along with self-motivation, a strong work ethic, and the ability to work independently or in a team. Adaptability to evolving products and a fast-paced environment is essential. Join our growing team and contribute to a dynamic startup atmosphere!

Job Responsibilities:

• Serve as the main point of contact for customers via multiple channels
• Become an expert in Moultrie products
• Resolve customer inquiries efficiently
• Maintain quality standards and follow procedures
• Document interactions in CRM
• Achieve department goals and metrics

Job Requirements:

• High school diploma
• At least 1 year of customer support experience
• Flexible schedule including some evenings and weekends
• Reliable internet for remote work
• Excellent communication skills
• Strong time-management skills
• Goal-oriented mindset
• Proactive approach to customer support
• Commitment to acting in the company's best interest and adhering to the Employee Code of Conduct

Preferred Skills:

• College degree
• Experience with Zendesk or similar CRM
• Appreciation for outdoor activities
• Coachable and empathetic attitude
• Multitasking ability

Essential Functions:

• Excellent organizational and communication skills
• Strong problem-solving abilities
• Confidentiality maintenance
• Ability to sit for long periods
• Team-oriented work style

We are an equal opportunity employer, committed to fair employment practices and prohibiting discrimination based on protected classes. We comply with the ADA and relevant state and local laws.