Customer Success Representative

ScaleUp; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A dynamic SaaS startup is seeking a Customer Success Representative to manage client relations and create impactful content on Reddit. In this full-time position, you will support multiple clients, ensuring their needs are met and goals are achieved. The ideal candidate will possess a deep understanding of Reddit, exceptional English communication skills, and experience using AI tools to draft content.

Qualifications

• Experience managing multiple client accounts, especially on Reddit.
• Strong written and spoken English skills are mandatory.
• Ability to create effective posts on Reddit.

Responsibilities

• Act as the main point of contact for a portfolio of clients.
• Manage onboarding and understand each client's requirements.
• Collaborate to develop content for clients based on their goals.

Skills

Understanding of Reddit

Customer support experience

Content strategy guidance

AI tools usage

Strong English communication

Job description

Hi there! We are Scale Up and our client is looking for a Customer Success Representative!

About the Company

Our client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need for complex engineering work, helping them find the right price points that drive growth and maximize revenue.

About the Position

We’re looking for a Customer Success Representative with strong experience in customer support, ideally managingmultiple clients simultaneouslyand handlingreporting and client communicationsin an organized way.
Key Responsibilities:

• Act as the main point of contact for a portfolio of clients.
• UseSlackandDiscordfor daily communication.
• Manage onboarding, understanding each client’s requirements and KPIs, and translating them into acustom content roadmap on Reddit.
• Collaborate with the team todevelop Reddit contentfor clients based on their goals and audience.

Must-Have Skills:

• Deep understanding ofReddit– how the platform works, how to navigate communities, and how to create effective posts.
• Experience usingAI tools to draft content– creating initial drafts using prompts and refining them based on client feedback.
• Strong written and spokenEnglish– able to understand different niches and adapt content tone accordingly.
• Ability toask the right questions and guide clientsthrough the content strategy process.

Additional Information:

• This is afull-time role.
• Oneweekly call per clientis expected.
• Prior experience managingmultiple client accountsat once, especially on Reddit, is a big plus.
• Advanced level of English (both written and spoken) — clear, professional, and confident communication is a must.
• You’ll work closely with a small, collaborative team.

If this opportunity sounds good to you, send us your resume!