Customer Success Representative

TestGorilla B.V.; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A tech company is seeking a Part-Time Customer Success Representative to provide support via email and chat, troubleshoot issues, and assist with documentation. Ideal candidates must have experience in customer support for SaaS products and be comfortable working remotely. Proficiency in English is essential for effective communication.

Qualifications

• Experience in Customer Support or Success for a SaaS product.
• Alignment with the mission to help people land their dream jobs.
• Comfortable working remotely and independently.

Responsibilities

• Provide customer support via email and chat.
• Troubleshoot technical issues and communicate solutions.
• Assist with documentation and feedback for improvements.

Skills

Customer Support

Technical Troubleshooting

Research Skills

Communication

Remote Work

Job description

Overview

A company is looking for a Part-Time Customer Success Representative.

Key Responsibilities

• Provide customer support via email and chat to assist candidates with assessments
• Troubleshoot technical issues and communicate resolutions to customers
• Assist with documentation, research, and provide feedback to improve customer success

Required Qualifications

• Experience in Customer Support or Success for a SaaS product
• Alignment with the mission to help people land their dream jobs
• Desire to focus on a career in Customer Success
• Comfortable working remotely and independently
• Proficiency in English, both written and verbal