Customer Success Representative

Answering Service Care; Town of Florida (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Paid training

PTO from day one

Employee assistance program

Childcare reimbursement

Gym membership reimbursement

Snacks provided

Rewards platform

401k

Job summary

Answering Service Care, a long-standing live answering service, seeks a Customer Success Representative to ensure accurate system operations and high client satisfaction. You will work with sales, customer success, and technical support to design and maintain accounts, while delivering responsive service and process improvements.

Join a people-first family business with 50 years of service, paid training, and opportunities to grow across multiple industries.

Qualifications

• 1+ years of prior experience as a Customer Support Administrator or similar role.
• Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
• Strong understanding of process and account management.
• Excellent communication and customer service skills.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software and systems.
• Prior experience in the telecommunications or contact center industries is preferred

Responsibilities

• Design and implement new accounts and optimize business processes.
• Handle direct client requests, providing excellent communication and customer service.
• Communicate with clients to identify issues and walk through solutions.
• Update and process account changes.
• Review support cases for technical and troubleshooting accuracy and identify needed process improvements.
• Support new account creations and other account services.
• Develop and maintain strong relations with clients to meet quality expectations

Skills

Communication skills

Team collaboration

Detail-oriented

Customer service mindset

Tools

Hubspot CRM

Salesforce CRM

Zoho CRM

Job description

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide . From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business , ASC is built on a people-first culture , where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

• Warm, professional call handling
• Lead intakes
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don’t have to —and we want you to be part of our growing team.

Why Join ASC?

• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

Customer Success Representative:

As a Customer Success Representative, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.

Key Responsibilities:

• Design and implement new accounts and optimize business processes.
• Handle direct client requests, providing excellent communication and customer service.
• Communicate with clients to identify issues and walk through solutions.
• Update and process account changes.
• Review support cases for technical and troubleshooting accuracy and identify needed process improvements.
• Support new account creations and other account services.
• Develop and maintain strong relations with clients to meet quality expectations

Qualifications:

• 1+ years of prior experience as a Customer Support Administrator or similar role.
• Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
• Strong understanding of process and account management.
• Excellent communication and customer service skills.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software and systems.
• Prior experience in the telecommunications or contact center industries is preferred

Compensation: $19.23/hr.

• Weekly Pay
• Paid Training
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks
• Reward and Recognition platform
• 401k