Customer Success Representative

Remote Jobs; New York (NY); Remote; USD 60,000 - 70,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to guide customers through onboarding and ensure adoption. The role includes building strong relationships, driving renewals, and tracking usage metrics. Candidates should have a bachelor’s degree and 2-5 years of relevant experience. This position offers a competitive salary of $60,000 to $70,000, with opportunities for professional growth in a collaborative environment.

Benefits

Competitive salary

Opportunities for professional growth

Supportive work environment

Qualifications

• 2-5 years in customer success or account management.
• Experience managing multiple accounts and priorities.
• Familiarity with CRM or CSM tools.

Responsibilities

• Guide new customers through the onboarding process.
• Build and maintain strong customer relationships.
• Drive customer renewals and identify expansion opportunities.
• Collaborate with support and product teams.
• Track customer health and adoption metrics.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Customer-first attitude

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Job description

Employer Industry: Cybersecurity Software

Why consider this job opportunity:

• Competitive salary ranging from $60,000 to $70,000 base, plus variable compensation
• Opportunities for professional growth and advancement within the organization
• Collaborative and supportive work environment
• Chance to make a real impact on customer success
• Engagement with industry-leading vulnerability management software and compliance services

What to Expect (Job Responsibilities):

• Guide new customers through the onboarding process to ensure a smooth adoption
• Build and maintain strong, long-term customer relationships as the main point of contact for assigned accounts
• Drive customer renewals, identify expansion opportunities, and collaborate with Sales on upsell and cross-sell opportunities
• Partner with support and product teams to resolve customer issues quickly and effectively
• Track customer health, usage, and adoption metrics to proactively address risks

What is Required (Qualifications):

• Bachelor's degree or equivalent experience
• 2-5 years in customer success, account management, or related client-facing roles
• Strong communication and interpersonal skills
• Experience managing multiple accounts and priorities
• Familiarity with CRM or CSM tools (HubSpot)

How to Stand Out (Preferred Qualifications):

• Problem-solving mindset with a customer-first attitude
• SaaS/technology and cyber industry experience

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