Customer Success Representative

JMS Technical Solutions; Buffalo (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

JMS Technical Solutions is seeking a Customer Success Representative for a Buffalo, NY retail client to join their team onsite.

You will build retailer relationships, answer questions, process orders, and collaborate with Sales, Marketing, Production, and eCommerce to deliver exceptional service.

Qualifications

• Experience in customer service, retail, hospitality, inside sales, or office administration is a plus.
• Applicants must be authorized to work in the U.S.
• Equal opportunity employer with non-discrimination statement.

Responsibilities

• Build relationships with retailers through phone and email
• Answer customer questions and provide exceptional service
• Process orders accurately and efficiently
• Solve customer problems with professionalism and urgency
• Learn our products and help customers make recommendations
• Collaborate with Sales, Marketing, Production, and eCommerce
• Continuously learn new systems and processes
• Help improve how we serve our customers

Skills

Customer service

Communication

Organized

Attention to detail

Strong communicator

Team player

Tech-savvy

Dependable

Job description

Our retail client in Buffalo, NY, is seeking a Customer Success Representative to join their team!

This is an onsite/full-time/direct-hire position

Salary range based on experience: $18-$21/HR + Growth Opportunity

Responsibilities:

• Build relationships with retailers through phone and email
• Answer customer questions and provide exceptional service
• Process orders accurately and efficiently
• Solve customer problems with professionalism and urgency
• Learn our products and help customers make recommendations
• Collaborate with Sales, Marketing, Production, and eCommerce
• Continuously learn new systems and processes
• Help improve how we serve our customers

What We're Looking For

You don't need jewelry experience; we'll teach you that.

• Friendly and positive
• Organized and detail-oriented
• Comfortable talking with people
• A strong communicator
• Curious and eager to learn
• Comfortable using computers and technology
• Dependable and accountable
• A team player who enjoys helping others
• Experience in customer service, retail, hospitality, inside sales, or office administration is a plus, but attitude and work ethic matter even more.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.