Customer Success & Projects Manager

The Middleby Corporation; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

The Middleby Corporation is seeking a highly organized and customer-focused Customer Support Manager to join our team. You will act as primary contact for customers, vendors, and internal teams, coordinating equipment orders, installations, and service requests for national accounts, from order entry to project completion.

The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and meticulous attention to detail.

Qualifications

• Three or more years in customer support, project coordination, order management, or related operations.
• Experience managing multiple customer accounts and balancing priorities.
• Proficiency with ERP and CRM systems and strong MS Office skills.

Responsibilities

• Serve as the primary point of contact for customers, vendors, manufacturers, installers, and internal teams.
• Coordinate equipment orders, installations, and service requests to meet timelines.
• Manage orders through entry, acknowledgements, shipping, installation, invoicing, and completion.
• Communicate status, pricing, shipping updates, and delays to stakeholders.
• Collaborate across departments to deliver an exceptional customer experience.

Skills

Customer support

Project coordination

Order management

Sales support

ERP systems

Education

Associate's/Bachelor's degree

Tools

Syteline

SAP

Oracle

Microsoft Dynamics

Job description

The Middleby Corporation is seeking a highly organized and customer-focused Customer Support Manager to join our team. You will act as primary contact for customers, vendors, and internal teams, coordinating equipment orders, installations, and service requests for national accounts, from order entry to project completion.

The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and meticulous attention to detail.