Customer Success Position

Nellis Auction Texas LLC; Texas; Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Sick pay

Holiday pay

Paid parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) with 4% match

Resumo da oferta

Nellis Auction is seeking a Customer Success Associate for its fast-paced warehouse environment in Texas. You will greet customers, resolve concerns, manage pickup appointments, and load out purchases safely and efficiently.

You will also verify orders, use handheld scanners, maintain organized racks, and collaborate with the Customer Experience team to ensure timely pickups. This role requires strong communication, dependability, and a customer-first attitude.

Qualificações

• Two or more years of customer service experience preferred.
• One to two years of warehouse or customer-facing work.
• Strong communication skills and a genuinely positive attitude.

Responsabilidades

• Greet customers and manage pickup appointments, process refunds, and resolve concerns quickly.
• Load-out merchandise into vehicles and verify outgoing orders for accuracy.
• Maintain organized racks and coordinate with the Customer Experience team for smooth pickups.
• Follow safety guidelines and assist with additional warehouse duties as needed.

Conhecimentos

Customer service experience

Strong communication

Bilingual

Data entry

Ferramentas

Handheld scanners

Warehouse management systems

Descrição da oferta de emprego

Description

About Nellis Auction

Nellis Auction is one of the fastest-growing online auction companies in the US, connecting customers with thousands of quality items every week. Our Customer Success team is the face of that experience — the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you're a people person who also thrives in a fast-paced warehouse environment, this role was made for you.

Schedule

Multiple shifts available across weekdays and weekends. Hours range from 4:30 AM to 7:00 PM — offering flexibility for a wide range of lifestyles and commitments.

About the Role

As a Customer Success Associate, you sit at the intersection of customer experience and warehouse operations. You'll be the frontline representative of Nellis Auction — greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.

What You'll Do

Customer Experience: Greet every customer with professionalism and a positive attitude, schedule and manage pickup appointments as needed, process refunds and resolve customer concerns quickly and courteously, and serve as the primary point of contact for customers arriving to retrieve their items.

Load-Out Operations: Safely and efficiently load customer-purchased merchandise into vehicles, verify outgoing orders for accuracy before release, use handheld scanners or mobile devices to locate and confirm inventory, maintain organized merchandise racks and consolidation areas, and communicate closely with the broader Customer Experience team to ensure timely, smooth pickups.

General Warehouse Support: Assist with additional warehouse duties as directed by management, follow all company procedures and safety guidelines, and operate warehouse equipment safely and effectively.

Across all functions, you will demonstrate Nellis Auction's core values in every customer and team interaction, maintain daily performance goals, and bring a dependable, solutions-first attitude to every shift.

You’ll Thrive Here If You…

Lead with a customer-first mindset in every situation, stay calm and professional when resolving complaints or unexpected issues, move with urgency in a fast-paced environment without sacrificing accuracy or friendliness, communicate clearly with both customers and teammates, show up consistently and take ownership of your performance goals, and bring energy and pride to the work you do every day.

What We Offer

Nellis Auction offers competitive pay with real career growth opportunities. Benefits include paid time off, sick pay, and holiday pay, paid parental leave, comprehensive medical, dental, and vision coverage, and a 401(k) plan with a 4% company match after one year of employment.

Requirements

Requirements

Two or more years of customer service experience is preferred, along with one to two years of warehouse or customer-facing work. Strong communication skills and a genuinely positive attitude are essential. Candidates must be self-motivated, detail-oriented, and dependable with excellent punctuality and attendance. Basic computer and data entry skills are required. Comfort working in varying weather conditions — both indoors and outdoors — is necessary. Bilingual candidates are strongly encouraged to apply.

Physical Requirements

This is an active, on-your-feet role performed both indoors and outdoors.

Associates must be able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items.

The role requires standing and walking for shifts of 10 to 12 hours, along with regular bending, squatting, reaching, and pulling.

Associates must be comfortable working in seasonal temperature extremes and must possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception.