Customer Success Partner Advisor (multiple positions available)

SAP IT Business Systeme; Newtown Square (Delaware County); Hybrid; USD 128,000 - 181,000; Full time

Job summary

SAP America, Inc. seeks a Customer Success Partner Advisor at our Newtown Square, PA location.

This full-time role embraces a hybrid work model with up to 50% travel to client sites and SAP offices. The position focuses on guiding customers through adoption, usage, and renewal of SAP Business Technology Platform cloud solutions, including architecture and governance coaching, onboarding, and value realization.

Qualifications

• Bachelor’s degree in Computer Science or Engineering with 5+ years of post-baccalaureate experience.
• Alternatively, Master’s degree with 3 years of experience in the job or related occupation.
• Experience with SAP cross-functional activities and cloud environments.

Responsibilities

• Engage in day-to-day customer engagement from license deal signing onwards.
• Lead onboarding, use-case identification, project initiation, governance coaching, and renewal negotiations.
• Drive value realization and post-sale engagement to maximize SAP BTP value.
• Manage renewal process and collaborate with cross-functional teams.

Skills

SAP cross-functional

Database admin

SAP BW

Data Archival

Test planning

SAP CALM

SaaS transformations

Cloud AWS

Education

Bachelor’s degree in CS/Engineering, 5+ years

Job description

Customer Success Partner Advisor (multiple positions available)

• Full-time
• Compensation: USD 127,575 - USD 180,700 - yearly

At SAP, you'll belong to a global community that grows together. Expect inclusive teams, international collaboration across time zones, and continuous learning through academies, mentoring, and certifications. We celebrate diverse perspectives, encourage experimentation, and give you the flexibility to do your best work-where curiosity, impact, and career mobility thrive.

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Customer Success Partner Advisor (multiple positions available) at our Newtown Square, PA location to help clients successfully adopt, consume and renew investment in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics.

Expectations and Tasks:

Responsible for the day-to-day customer engagement from license deal signing onwards. Drive the experience of customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. Drive value realization for customers. Proactively engage customers post-sale to ensure they receive the maximum value from their SAP Business Technology Platform Cloud Solutions. Assist with escalations or critical situations management. Provide “To-Be” solution vision workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. Manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include three (3) years involving each of the following:

SAP cross-functional activities;

DB admin including Oracle, DB2, SQLServer, and HANA;

SAP BW including ETL activities and reporting models;

Data Archival strategy; and

Test planning including unit, regression, integration, or UAT.

Experience must involve two (2) years in the following:

SAP CALM and FRUN including E2E use case setup;

SAP SaaS transformations, migrations, global roll outs, operation impact analysis, and PPM gate control; and

Cloud environments including AWS, Azure, and GCP.

Travel: Position does require up to 50% domestic travel to Customer sites and SAP offices for customer facing discussions, presentations, and training.

Compensation Range Transparency: The annual base salary range for this position is $127,525 - $144,560. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $127,525 - $180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.