Customer Success Partner

OpenKrill; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote flexibility

Unlimited PTO

401k with employer match

Equity via stock option plan

Competitive base compensation

Job summary

Humata Health Inc. is seeking a dynamic Customer Success Partner to ensure onboarding, ongoing satisfaction, and long-term partnerships with provider customers.

You will drive adoption, retention, and value realization while collaborating with Growth, Product Development, and SME teams. In this hybrid/remote role based in the US, you will craft success plans, analyze KPIs, and present outcomes to executives, ensuring seamless transitions from implementation to daily operations and identifying

Qualifications

• Bachelor’s degree required (Business, Economics, Healthcare Admin, or related)
• 5+ years in customer success or consulting (healthcare/tech preferred)
• Excellent communication and presentation skills
• Proficient in PowerBI and data analytics; able to translate insights into actions

Responsibilities

• Own and nurture relationships with assigned customers from onboarding through ongoing support.
• Provide strategic guidance and success plans aligned with customer goals.
• Balance high-level strategy with day-to-day execution and issue resolution.
• Advocate for customers and drive product feedback to internal teams.
• Drive renewals and identify expansion opportunities based on needs.
• Deliver tailored reports and presentations showing outcomes and ROI.

Skills

Communication skills

Strategic thinking

Analytical mindset

Stakeholder management

Education

Bachelor’s degree in Business, Economics, Healthcare Administration, or related field

Tools

PowerBI

Job description

What we're looking for

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Partner to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

Location: Hybrid - Orlando, Florida, US or Remote, US

Responsibilities

Customer Relationship Management:

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.

Strategic Guidance:

• Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
• Develop and execute success plans tailored to customers' strategic goals and operational workflows.
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.

Operational Excellence:

• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.
• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.

Customer Advocacy:

• Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.
• Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.

Renewals and Growth:

• Drive customer retention and renewals by consistently demonstrating value.
• Identify opportunities for scope expansion or additional solutions based on customer needs.

Communication and Reporting:

• Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.
• Prepare for and lead formal presentations to discuss account health and future plans.

Role Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
• 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.
• Experience working in small teams where both strategic thinking and tactical execution are required daily
• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
• Proficient in PowerBI and data analytics
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

Preferred Experience & Skills

• Demonstrate ability to work effectively in small team environments and early-stage companies
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization
• Willingness to travel as required (up to 30%).

Interview Stages

1. Initial phone screen with HR
2. Hiring manager interview
3. Case study
4. Reference checks
5. Offer

Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.