Customer Success Partner

CreatorIQ; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

15 days vacation

Wellness allowance

401k

Meal stipends

Work from home stipend

Job summary

CreatorIQ is seeking a Customer Success Partner to guide a portfolio of brand and agency clients through adoption and value realization on our influencer marketing platform. You’ll align customer goals with product capabilities, build multi-threaded relationships, and drive retention and platform adoption across teams.

You’ll lead strategic engagements, conduct business reviews, and coordinate cross-functional efforts with Sales, Implementation, Services, Support, and Product to deliver a

Qualifications

• 3+ years in a strategic customer-facing role, ideally in influencer marketing or SaaS.
• Proven ability to impact KPIs, retention, and customer health.
• Ability to build relationships across multiple levels from users to executives.
• Able to translate goals into actionable success strategies.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive sponsors.
• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Skills

Strategic account management

Influencer marketing

SaaS

Relationship building

Cross-functional collaboration

Data-driven decision making

Communication skills

Tools

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Customer Success Partner

As a Customer Success Partner at CreatorIQ, you will serve as a strategic advisor to a portfolio of customers, helping them achieve meaningful business outcomes through their creator marketing programs. You’ll work closely with customers to understand their goals and align them with CreatorIQ’s platform capabilities, driving long-term adoption, value realization, and program success.

You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business impact.

You will own the health and retention of your portfolio and will be measured on outcomes including gross retention, platform adoption, customer health, and value realization.

What You’ll Do

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.
• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Who you are and what you’ll need for this position

• Passionate about creator and influencer marketing, social media, and helping customers build successful programs.
• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment.
• Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
• Skilled at navigating customer organizations and building relationships across multiple levels, from daily users to executive sponsors.
• Comfortable translating customer goals into actionable success strategies and measurable outcomes.
• Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories.
• Strong strategic thinker who can also manage the day-to-day execution and follow-through required to move customer initiatives forward.
• Confident leading structured customer engagements including success planning, business reviews, executive conversations, and roadmap discussions.
• Highly organized and proactive, with the ability to effectively prioritize and manage a portfolio of customers with varying needs and levels of complexity.
• Curious, solutions-oriented, and comfortable navigating ambiguity in a fast-paced, evolving environment.
• Collaborative and experienced working cross-functionally with teams such as Implementation, Support, Product, Services, Insights, and Sales.
• Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.

What You Will Get From Us

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.
• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who We Are

CreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits, And Beyond

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.

Compensation Range: $90K - $100K