Customer Success & Orders Specialist II

FOX Factory, Inc.; Duluth (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan with employer matching

Employee discounts

Job summary

FOX Factory, Inc. is seeking an entry to mid level Customer Support professional to guide customers and dealers through the FOX experience. You will learn product lines and follow company processes while handling inquiries via email, phone, and order submissions.

The role emphasizes building relationships with customers and dealers nationwide, utilizing CRM tools, and ensuring accurate order processing in a fast-paced environment. We offer competitive wages and benefits.

Qualifications

• Strong communication and listening skills required.
• Experience handling customer inquiries via phone and email.
• Proficient in using CRM and order-management processes.

Responsibilities

• Guide customers and dealers through the FOX experience.
• Respond to inquiries via email, phone, and web.
• Manage orders and maintain dealer relationships.

Skills

Clear communication

CRM proficiency

MS Excel

Phone etiquette

Education

HS Diploma or GED

Tools

CRM (e.g., Salesforce)

Order management systems

Microsoft Office

Job description

FOX Factory, Inc. is seeking an entry to mid level Customer Support professional to guide customers and dealers through the FOX experience. You will learn product lines and follow company processes while handling inquiries via email, phone, and order submissions.

The role emphasizes building relationships with customers and dealers nationwide, utilizing CRM tools, and ensuring accurate order processing in a fast-paced environment. We offer competitive wages and benefits.