Customer Experience Specialist II - Vehicle Tech Support

SCA Performance, Inc.; Duluth (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

FOX Factory is seeking an entry to mid level Customer Support specialist who guides customers and dealers through the FOX experience. You will learn product lines, respond to inquiries via email, phone, and manage orders in our system.

Responsibilities include identifying customer needs, offering product advice, maintaining dealer relations nationwide, and using CRM and MS Office to ensure accurate order processing.

Qualifications

• Education: HS Diploma or GED.
• Experience: 2+ years of customer service experience.
• Basic understanding of automotive industry and vehicle components.

Responsibilities

• Understand customer needs and provide solutions for product, process, or services.
• Communicate with customers via phone, email, and web.
• Use product knowledge to advise on alternatives based on customer needs and desired outcomes.
• Establish relations with customers and maintain ongoing relations with the dealers.
• Works with vehicle owners, OE manufacturers, and dealerships nationwide.
• Assists smaller dealers and outside sales reps via assigned region.

Skills

Phone customer service

Email etiquette

Order management

CRM software

MS Excel

Attention to detail

Problem solving

Storytelling capability

Flexibility in fast-paced environment

Education

HS Diploma or GED

Tools

CRM software

MS Office

Job description

FOX Factory is seeking an entry to mid level Customer Support specialist who guides customers and dealers through the FOX experience. You will learn product lines, respond to inquiries via email, phone, and manage orders in our system.

Responsibilities include identifying customer needs, offering product advice, maintaining dealer relations nationwide, and using CRM and MS Office to ensure accurate order processing.