Customer Success & Orders Specialist

MCC; Fountain Inn (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid holidays

Growth opportunities

Team collaboration

Job summary

MCC, a global leader in premium labels, is seeking a Customer Service Representative to deliver outstanding service to assigned customers. You will manage orders from entry to shipment, coordinate with internal teams, and provide accurate, timely information about purchases and shipments.

Join a high-tech manufacturing environment with growth opportunities across Quality, Operations, or Account Management, and a benefits package including medical, dental, vision, and a 401(k).

Responsibilities

• Deliver Outstanding Customer Service
• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.
• Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)
• Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Job description

MCC, a global leader in premium labels, is seeking a Customer Service Representative to deliver outstanding service to assigned customers. You will manage orders from entry to shipment, coordinate with internal teams, and provide accurate, timely information about purchases and shipments.

Join a high-tech manufacturing environment with growth opportunities across Quality, Operations, or Account Management, and a benefits package including medical, dental, vision, and a 401(k).