Customer Success Ops & Strategy Manager
DocuSign
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Benefits offered by this job
Job summary
DocuSign is seeking a CS Strategy & Operations Manager to plan and deliver critical business insights for North America and LATAM. You will evaluate efficiency of processes, communicate across stakeholders, and partner with the CS GTM team to improve performance and cost effectiveness.
You will lead data-driven decisions, develop dashboards, and support regional planning and reporting, ensuring alignment with global initiatives and regional leadership.
Qualifications
- Bachelor's degree required; 8+ years in customer-facing or sales roles in management consultancy/tech.
- Experience leveraging AI tools to analyze data, optimize processes, or drive efficiencies.
- Experience building reports, metrics, and dashboards in Salesforce and BI tools; travel ~15%.
Responsibilities
- Provide data-driven insights to stakeholders across Customer Success Management, driving performance.
- Monitor region metrics and identify trends to influence prioritization.
- Perform recurring and ad hoc analyses to identify root causes and impacts on CS performance.
- Present insights and recommendations to drive regional and cross-functional improvements.
- Coordinate fiscal year planning for the CS team, including headcount and territory decisions.
Skills
Education
Tools
Job description
DocuSign is seeking a CS Strategy & Operations Manager to plan and deliver critical business insights for North America and LATAM. You will evaluate efficiency of processes, communicate across stakeholders, and partner with the CS GTM team to improve performance and cost effectiveness.
You will lead data-driven decisions, develop dashboards, and support regional planning and reporting, ensuring alignment with global initiatives and regional leadership.
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