Customer Success Ops Manager Builder Leader (Onsite NYC/SF)

Abhito Llc; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Abhito Llc is hiring a Manager of Customer Success for onsite roles in NYC or SF. You will lead a team of 6–8 CSMs while carrying 3–5 strategic accounts and own NRR targets.

The role involves building scalable CS processes, expanding existing client relationships, and partnering with executive stakeholders across healthcare organizations with up to 25% travel. We seek a leader with 5–8 years in CS/AM in SaaS, AI-native software, or HealthTech, including 2+ years managing a customer-facing CS/AM

Qualifications

• 5–8 years in Customer Success, Account Management, SaaS, AI-native software, or HealthTech.

Responsibilities

• Lead a team of 6–8 CSMs while managing 3–5 strategic accounts.
• Own NRR targets and build playbooks to grow existing client relationships.
• Hire, coach, and develop CSMs with retention and growth metrics.
• Build scalable CS systems, processes, and playbooks for rapid expansion.
• Partner with C-suite stakeholders and lead QBRs with healthcare organizations; travel up to 25%.

Skills

Customer Success

Account Management

SaaS

AI-native software

HealthTech

Job description

Abhito Llc is hiring a Manager of Customer Success for onsite roles in NYC or SF. You will lead a team of 6–8 CSMs while carrying 3–5 strategic accounts and own NRR targets.

The role involves building scalable CS processes, expanding existing client relationships, and partnering with executive stakeholders across healthcare organizations with up to 25% travel. We seek a leader with 5–8 years in CS/AM in SaaS, AI-native software, or HealthTech, including 2+ years managing a customer-facing CS/AM