Customer Success Operations Manager

Cyera; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Ability to work remote, with office setup reimbursement

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability insurance

Life and disability insurance

Job summary

A leading data security firm in New York seeks a Customer Success Operations Manager to design modern learning experiences that support seller training. This role requires strong visual design skills and experience in creating e-learning content. Collaborate with key stakeholders to elevate seller performance and drive revenue outcomes through effective training materials. The position offers a flexible remote work option and a comprehensive benefits package.

Qualifications

• Strong creative and visual design skills; fluent in design tools.
• Experience creating eLearning or multimedia training content.
• Ability to simplify complex ideas into engaging materials.
• Understanding of GTM teams, sales motions, or SaaS environments is highly beneficial.
• Excellent project management skills in a fast-paced, cross-functional environment.

Responsibilities

• Translate enablement strategies into high-quality learning materials.
• Build engaging and instructionally sound resources.
• Collaborate with SMEs to gather insights and validate content.
• Propose new ways to share enablement content based on role and need.
• Collaborate with Learning Architect to align objectives and audience needs.
• Perform content reviews and iterate based on feedback.
• Maintain a consistent visual and instructional brand across GTM materials.
• Transform raw content into polished training and scalable templates.

Skills

Strong creative and visual design skills

Fluency in tools like Canva, Figma, or Adobe Creative Suite

Experience creating eLearning or multimedia training

Ability to simplify complex ideas into engaging content

Excellent project management skills

eLearning

Articulate Rise/Storyline

Instructional design

Project management

Cross-functional collaboration

Tools

Articulate Rise

Articulate Storyline

Adobe Creative Suite

Articulate Rise/Storyline

Job description

Join to apply for the Customer Success Operations Manager role at Cyera.

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose‑built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world‑class talent to join us as we usher in the new era of data security.

Opportunities

The role blends creativity, instructional thinking, and production excellence. As the Enablement Content Developer, you will partner with our Sr Learning Architect to transform concepts and frameworks into scalable, high‑impact training resources that elevate seller performance and accelerate productivity.

Why This Role Matters

Cyera’s GTM teams move fast. To stay ahead, they need training that is accurate, effective, and memorable. This role ensures our sellers are supported with compelling, modern learning experiences that reinforce best practices, shorten ramp time, and drive predictable revenue outcomes.

Responsibilities

• Translate enablement strategies, product updates, and SME insights into high‑quality learning materials (modules, microlearning, videos, guides, job aids, interactive eLearning, etc.).
• Build visually engaging and instructionally sound resources.
• Elevate existing assets with compelling visuals, learning flows, and creative storytelling.
• Propose new ways of sharing enablement content with learners based on role and need.
• Work hand‑in‑hand with the Learning Architect to align on learning objectives, instructional structures, and audience needs.
• Conduct content reviews and creatively iterate based on feedback.
• Maintain a consistent visual and instructional brand across all GTM learning materials.
• Take raw content (slides, transcripts, SME notes, recordings, messaging docs) and transform it into polished training.
• Build repeatable templates and scalable production processes for the enablement team.
• Ensure learning materials are intuitive, engaging, and tailored to seller needs.
• Collaborate with SMEs, product marketing, and frontline managers to gather insights and validate accuracy.

Qualifications

• Strong creative and visual design skills; fluency in tools like Canva, Figma, or Adobe Creative Suite a plus.
• Experience creating eLearning or multimedia training (Articulate Rise/Storyline preferred).
• Ability to simplify complex ideas into crisp, engaging content.
• Understanding of GTM teams, sales motions, or SaaS environments is highly beneficial.
• Excellent project management skills with the ability to operate in a fast‑paced, cross‑functional environment.
• Curious, collaborative, detail‑oriented, and passionate about elevating the learner experience.

Compensation Information

We offer a generous salary and a standard benefits and equity package. Final compensation will vary based on seniority, relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

Benefits – Why Cyera?

• Ability to work remote, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long‑term disability insurance