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A leading tech company in the US is looking for a Customer Success Operations Lead to manage operational initiatives and enhance customer experience. You will be pivotal in project management, process optimization, and collaboration with leadership teams. Ideal candidates have strong experience in Customer Success Operations and technical proficiency with tools like Salesforce and Zendesk. The role offers a 4-day work week and diverse benefits including 100% medical coverage.
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
As the Customer Success Operations Lead, you’ll serve as the primary operational partner and strategist for the Customer Success (CS) organization, inclusive of our Customer Support (Solutions) team. You will take ownership of key initiatives from scoping to execution, optimization, monitoring, and beyond, ensuring the CS team has the processes, tools, and insights needed to deliver an exceptional customer experience. This role blends project management, systems thinking, and strategic partnership. You’ll act as the project manager, thought partner, strategist, and point of contact for Customer Success operational initiatives, while representing CS needs to Business Systems and the broader Revenue Operations function. Your work will directly influence how PDQ drives retention, expansion, and customer lifetime value.
Project Leadership
Collaboration and Process Improvement
Systems and Tools
Insights & Reporting
Do you think you have what it takes but don’t necessarily meet all the requirements? Apply anyway - you could be exactly who we are looking for!
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.
*Currently, candidates eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.