Customer Success Operations Analyst (Remote, BRA)

CrowdStrike; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

CrowdStrike is seeking a Customer Success Operations Analyst to join its dynamic team. This role involves supporting operational activities that facilitate customer success and promote business growth. The ideal candidate will possess a BA/BS degree, relevant experience, and strong communication skills. Join a company recognized for its innovation and commitment to cybersecurity!

Benefits

Remote-friendly and flexible work culture

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Qualifications

• 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance preferred.
• Ability to handle multiple tasks in a dynamic environment.
• Self-starter with a strong focus on detail.

Responsibilities

• Execute operational activities to support Customer Success.
• Provide internal end-user support for Customer Success tools.
• Identify areas for process improvement and propose solutions.

Skills

Interpersonal skills

Verbal communication

Written communication

Detail-oriented

Team collaboration

Education

BA/BS degree

Tools

Microsoft Office Suite

Google Apps

CRM tools

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Customer Success Operations Analyst to join our fast-growing Customer Success Operations team. In this role, you will work closely with our Technical Support, Technical Account Management, and Sales teams to execute operational activities that drive customer success and business growth. Utilizing your deep understanding of our Customer Success tools and processes, you will assist in providing end-user support internally. You will also identify areas for process improvement and propose solutions to increase efficiency and scalability. Our mission is to stop breaches, and you will be a key part of our ability to deliver on that mission.

What You’ll Do:

• Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications

• Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities

• Develop and maintain a deep understanding of our Customer Success tools, processes and procedures

• Provide internal end-user support for Customer Success tools

• Identify areas for process improvement and propose solutions to increase efficiency and scalability

What You’ll Need:

• BA/BS degree

• 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance

• Self-starter, able to navigate in a high-pressure, fast-paced environment

• Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally

• Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment

• Strong interpersonal, verbal and written communication skills

• Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools)

• Experience with CRM, Customer Success Management and/or Support Case Management tools

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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