Customer Success, Midwest (Cleveland or Detroit Based)

EdSurge; Cleveland (OH); Remote; USD 70,000 - 110,000; Full time

Job summary

A leading company in the education space is seeking a Customer Success professional to work with school districts. The role involves planning implementations, delivering trainings, and analyzing engagement metrics. Ideal candidates are former educators with business experience, capable of building relationships and delivering engaging trainings. This remote position is ideally based in Cleveland or Detroit.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Safe Harbor 401(k) Matching

Flexible Time Off

Qualifications

• At least 2 years of instructional leadership or coaching experience.
• Minimum of 5 years teaching experience.

Responsibilities

• Perform renewal efforts with district and school partners.
• Collaborate with leaders to implement effective strategies.
• Deliver online webinars and conduct onsite workshops.

Skills

Interpersonal Skills

Organizational Skills

Persuasion Skills

Job description

Customer Success, Midwest (Cleveland or Detroit Based)

Goalbook - Multiple Locations - Full time

Are you a former special education teacher or school leader with business experience looking for your next challenge in the education space?

At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 1,000+ school districts in 47 states, working closely with them to support educators in improving instructional practice.

This role involves working with district and school leaders nationwide to plan effective implementations and transform instructional practices in classrooms. You should be able to navigate complex discussions, build strong relationships, and be organized and detail-oriented. Additionally, you must be capable of delivering engaging trainings both online and in-person.

If you were an impactful teacher who enjoyed coaching and collaborating with other educators, this role could be a great fit for you.

Key Responsibilities

1. Perform renewal efforts with district and school partners across the country.
2. Collaborate with district and school leaders to plan and implement effective strategies.
3. Deliver online webinars and conduct onsite professional development workshops.
4. Analyze usage data and metrics to maximize user engagement with district partners.
5. Travel approximately 30%, with increased travel during summer and fall seasons.

Required Skills & Experience

1. At least 2 years of instructional leadership or coaching experience.
2. Minimum of 5 years teaching experience.
3. Excellent interpersonal, organizational, and persuasion skills.
4. Strong organizational skills and attention to detail.
5. At least 2 years of school or district leadership experience.
6. At least 2 years of business experience, preferably in sales or customer success.
7. Salary range of $70,000 - $110,000, depending on experience and location.
8. Benefits include medical, dental, and vision coverage, Safe Harbor 401(k) matching, flexible time off, and other perks.

Application Process

Submit your application addressed to Gretchen Kroll, including your cover letter, resume, LinkedIn profile, and a note on how you heard about us. This is a remote position, ideally based in Cleveland or Detroit, or within reasonable distance to a major airport in Ohio, Michigan, Wisconsin, Illinois, or Missouri.

For safety, all employees must test for COVID-19 before attending in-person team events.

Goalbook is dedicated to building a diverse team that can serve all students in US public schools. We encourage applications from individuals of all backgrounds, abilities, and characteristics. Learn more about working at Goalbook and see our team stories: https://goalbookapp.com/careers

Important Notice

Beware of recruitment scams. Only apply through our official website, and all communications will come from a @goalbookapp.com email address. Interviews are conducted via Google Meet or Zoom with our team members.