Customer Success Manager (West/Inside)

Amplify; Pennsylvania; Remote; USD 70,000 - 90,000; Full time

Job summary

An educational technology company in Pennsylvania is seeking an Account Manager to oversee customer relationships and ensure a superior experience. The ideal candidate will have a bachelor’s degree, 2+ years of experience in Account Management, and excellent communication skills. This position offers a salary up to $90,000, comprehensive benefits, and opportunities for professional development.

Benefits

Comprehensive benefits package

401(k)

Paid time off

Professional development opportunities

Annual discretionary bonus

Qualifications

• 2+ years of experience in Account Management, Customer Success, or related fields.
• Experience managing multiple projects in a fast-paced environment.
• Located in Central, Mountain, or Pacific time zones; 10% travel required.

Responsibilities

• Serve as the primary point of contact for customers, managing account relationships.
• Oversee account onboarding and back-to-school implementations.
• Collaborate with district leaders to develop long-term student achievement plans.

Skills

Account Management

Customer Success

Project Management

Communication Skills

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Gainsight

Google Suite

Job description

Overview

Employer Industry: Educational Technology

Why consider this job opportunity

• Salary up to $90,000
• Eligible for an annual discretionary bonus based on individual and company performance
• Comprehensive benefits package including 401(k), competitive health insurance, and paid time off
• Opportunities for professional development and access to best-in-class training programs
• Work in a collaborative environment focused on student achievement and customer satisfaction
• Potential for a significant impact on educational outcomes for over 15 million students

Responsibilities

• Serve as the primary point of contact for customers, managing account relationships and ensuring a superior customer experience
• Oversee account onboarding and back-to-school implementations while monitoring implementation progress and account health
• Collaborate with district leaders to develop long-term student achievement plans
• Conduct impact reviews connecting desired outcomes with usage and performance data, providing actionable recommendations
• Prioritize and resolve account issues by coordinating with internal teams and communicating with district/school personnel

Qualifications

• Bachelor’s Degree or equivalent experience
• 2+ years of experience in Account Management, Customer Success, or related fields
• Experience managing multiple projects in a fast-paced environment
• Excellent verbal, written, and presentation skills
• Located in Central, Mountain, or Pacific time zones; 10% travel required

Preferred Qualifications

• Customer Success experience highly desired
• Experience in education, school/district leadership, or educational publishing/technology
• Familiarity with Salesforce, Gainsight, and Google Suite

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