Customer Success Manager - US Remote

Multiplier; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A growth-focused HRTech company in Chicago is seeking a Customer Success Manager to build relationships with clients and ensure they achieve their business objectives using the company's services. The ideal candidate will have 2 to 5 years of customer-facing experience, particularly in B2B SaaS, and a track record of meeting targets. Responsibilities include monitoring product adoption and collaborating with various internal teams to drive customer success. This role offers the chance to thrive in a fast-paced startup environment.

Qualifications

• 2 to 5 years of customer-facing experience, ideally within B2B SaaS or HR.
• At least 2 years in enterprise account/relationship management.
• Proven track record of achieving goals and targets over the last 3 years.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning.
• Actively monitor adoption of our products/services.
• Partner closely with internal teams to deliver the best customer experience.

Skills

customer-obsessed

excellent communication skills

detail-oriented

positive attitude

proactive problem solving

Job description

What do we do?

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR, and Global Payroll products, makes it easier than ever to seize the global hiring opportunity.

We're backed by some of the best in the business, including Sequoia, DST, and Tiger Global. Led by industry-leading experts, scaling fast, and seeking brilliant, like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

What's the opportunity?

We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business grew 10x in 2022 and is projected to grow another 3x in 2023. We are building a world-class customer experience team to support this growth. Our Customer Success Managers (CSMs) are responsible for building strong, outcome-based relationships with our named accounts, helping them expand internationally and grow revenue from those accounts.

As a CSM, you'll report to the Regional Head of Customer Experience and work closely with peers and cross-functional stakeholders. Process, creativity, curiosity, and tenacity will be critical to your success in this role.

What you'll do:

• Build trusted relationships with our named accounts through consultative solutioning, ensuring our customers achieve their talent and business objectives with Multiplier.
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement.
• Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best customer experience, driving growth and retention.
• Be the voice of our customer to our Product team, synthesizing feedback and offering informed opinions and solutions to shape our product roadmap.
• Understand the needs of our customers across industries and tiers, designing solutions to meet those unique business needs.
• Identify growth opportunities within your portfolio.

You'll be successful if:

• You are customer-obsessed, always putting our customers first and supporting them every step of the way.
• You have experience building and nurturing customer relationships to meet customer and business goals.
• You can explain complex topics in simple, concise language, with excellent communication and writing skills.
• You are organized, detail-oriented, able to prioritize, and perform well under pressure.
• You have a positive attitude, are self-motivated, resilient, and adapt easily to change in a high-growth startup environment.
• Previous experience in customer success/service, a background in HR SaaS, or remote work is a plus!

What we're looking for:

• 2 to 5 years of customer-facing experience, ideally within B2B SaaS or HR.
• At least 2 years in enterprise account/relationship management.
• Proven track record of achieving goals and targets over the last 3 years.
• A people-first, growth mindset.
• An affinity for remote work, thriving in a fast-growth environment, especially in an explosive sector.
• The ability to work independently, solve problems proactively, and collaborate effectively.
• Understanding of value-based sales.
• Discipline in account planning, forecasting, and quota attainment.

If you are a highly motivated, results-oriented professional passionate about driving revenue growth in HRTech, we would love to hear from you.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.