Customer Success Manager - US

Multiplier Technologies Pte. Ltd.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in global hiring solutions is seeking a Customer Success Manager to build strong relationships with customers and drive their success. The role requires strong relationship management skills and a customer-first mindset, ideal for those with experience in B2B SaaS or HR. Joining Multiplier offers a chance to thrive in a fast-growth environment focused on innovation and customer satisfaction.

Qualifications

• 2 to 5 years of customer-facing experience (ideally within B2B SaaS or HR).
• At least 2 years in enterprise account/relationship management.
• Track record of achieving goals and targets.

Responsibilities

• Build trusted relationships with named accounts to help achieve business objectives.
• Monitor product adoption and provide best practices for engagement.
• Collaborate with internal teams to improve customer experience.

Skills

Customer-obsessed

Excellent communication

Detail-oriented

Positive attitude

Problem-solving

Job description

What do we do?

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR, and Global Payroll products, makes it easier than ever to seize the global hiring opportunity.

We’re backed by some of the best in the business (Sequoia, DST, and Tiger Global), led by industry-leading experts, scaling fast, and seeking brilliant, like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

What’s the opportunity?

We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business grew 10x in 2022 and is projected to grow another 3x in 2023. We are building a world-class customer experience team to support this growth. Our Customer Success Managers (CSMs) are responsible for building strong, outcome-based relationships with our named accounts, helping them expand their international footprint and grow revenues from those accounts.

As a CSM, you’ll report to the Regional Head of CX and work closely with your peers and cross-functional stakeholders. Process, creativity, curiosity, and tenacity will be critical to your success in this role.

What you'll do:

1. Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
2. Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement.
3. Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best customer experience to drive growth and retention.
4. Be the voice of our customer to our Product team, synthesizing feedback received and offering informed opinions and solutions to help shape our product roadmap.
5. Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs.
6. Identify growth opportunities within your portfolio.

You’ll be successful if:

1. You are customer-obsessed, always putting our customers first and supporting them every step of the way.
2. You have experience building and nurturing customer relationships, ensuring to meet customer and business goals.
3. You are able to explain complex topics in easy and concise language, with excellent communication and writing skills.
4. You are organized, detail-oriented, able to prioritize, and perform well under pressure.
5. You have a positive attitude, are self-motivated, resilient, and adapt easily to change in a high-growth startup environment.
6. Previous experience working in customer success/service, a background in HR SaaS, or remote work experience is a plus!

What are we looking for?

1. 2 to 5 years of customer-facing experience (ideally within B2B SaaS or HR).
2. At least 2 years in enterprise account/relationship management.
3. Proven track record of achieving goals and targets in the last 3 years.
4. A people-first, growth mindset.
5. An affinity to work (thrive!) as a remote employee within a fast-growth sector.
6. The ability to work independently, problem-solve proactively, and collaborate effectively.
7. Understanding of value-based sales.
8. Discipline in account planning, forecasting, and quota attainment.

If you are a highly motivated and results-oriented professional passionate about driving revenue growth in HRTech, we would love to hear from you.

Equal Employment Opportunity

Multiplier is an equal opportunity employer; we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview, and responsibilities may evolve as the company grows and adapts to changing market conditions.