Customer Success Manager (US)

Elev8; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Performance incentives

Career development opportunities

Competitive compensation with bonuses

Quarterly performance incentives based

Job summary

Elev8 is expanding its Client Success team in the United States. The Customer Success Manager will own post-sale relationships, drive onboarding, and coordinate with cross-functional teams to ensure delivery excellence and account growth.

You’ll manage 15–25 mid-market clients with $5K–$50K monthly retainers, translating marketing concepts into client-friendly narratives and maintaining accurate dashboards and reports.

Qualifications

• 2-4 years experience in Customer Success, Account Management, or Client Strategy in digital marketing, SaaS, or agency environments.
• Proven ability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers).
• Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics.
• Exceptional communication skills & business acumen, verbal and written.
• High attention to detail — you run meetings, documentation, and reports like clockwork.
• Data-driven mindset with the ability to turn metrics into meaningful strategy.

Responsibilities

• Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation.
• Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives.
• Guide clients with empathy and authority when priorities shift or results fluctuate.
• Review performance dashboards daily — flag underperformance, anomalies, and opportunities.
• Coordinate with PMs and specialists to ensure tasks are on track and deliverables are met.

Skills

Client relationship management

Account management

Data analysis

Communication skills

Marketing metrics understanding

Cross-functional collaboration

Tools

Salesforce

ClickUp

Zoom

Fireflies

Job description

About elev8.io

elev8.io provides 360° patient acquisition solutions for behavioral health facilities.

Join elev8.io - where marketing meets mission.

At elev8.io, we don’t just do marketing - we architect growth with purpose.

Our mission is to help behavioral health facilities reach more people in need, scale responsibly, and ultimately, save lives.

To deliver on that mission, we’re expanding our Client Success team, and we’re looking for a Customer Success Manager who’s as passionate about excellence, accountability, and impact as we are.

About the Job

As a Customer Success Manager, you’ll own the post-sale client relationship from kickoff to expansion..

You’re the strategic quarterback, ensuring onboarding is seamless, communication is proactive, and every meeting delivers clarity, insight, and measurable results. This role is ideal for a structured, professional who thrives in fast-paced, data-driven environments and loves being both the voice of reason and the driver of performance for clients. You’ll manage a portfolio of mid-market clients and coordinate with cross-functional teams (SEO, PPC, WEB, PMs, OPS) to ensure delivery excellence, client satisfaction, and account growth. What You’ll Do

Client Relationship & Communication

• Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation.
• Deliver clarity and strategy in every interaction — reinforcing our growth plan and accountability.
• Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives.
• Guide clients with empathy and authority when priorities shift or results fluctuate.

Strategic Oversight & Quality Control

• Review performance dashboards daily — flag underperformance, anomalies, and opportunities.
• Ensure all client materials, reports, and documentation are accurate and aligned.
• Oversee project deliverables and monitor client campaign goals vs. actuals within Dashboards & Project Management Plan, while ensuring that documentation within Client Portal always up to date.

Operations & Delivery Alignment

• Coordinate closely with PMs and specialists to ensure tasks are on track and deliverables are met.
• Manage post-meeting follow-ups, documentation, and communication workflows via Fireflies and ClickUp.
• Adjust meeting cadences quarterly based on client maturity and scope of work.

What You Bring

• 2-4 years experience in Customer Success, Account Management, or Client Strategy, ideally in digital marketing, SaaS, or agency environments.
• Proven ability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers).
• Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics.
• Exceptional communication skills & business acumen, verbal and written.
• High attention to detail — you run meetings, documentation, and reports like clockwork.
• Data-driven mindset with the ability to turn metrics into meaningful strategy.
• Proficiency with Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards.
• Calm under pressure, organized under chaos, and obsessed with results.

Why Work With Us

• Mission with Meaning: Your work helps behavioral health facilities grow — and helps more people get access to life saving care.
• High-Performance Culture: You’ll collaborate with top talent across marketing, tech, and operations.
• Performance Incentives: Competitive compensation with account success bonuses and quarterly performance incentives based on account expansion.
• Career Development: Opportunity to grow into Accounts Director or similar leadership roles