Customer Success Manager: Tier One

Learning A-Z; Dallas (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in education is seeking a Customer Success Manager to foster relationships with K-5 educators and school districts. This role is pivotal in ensuring customer satisfaction and retention, advocating for district needs, and enhancing the use of innovative educational solutions. You will manage a portfolio of clients, proactively addressing risks and opportunities for growth. Join a forward-thinking company that values flexibility and results in a remote-first environment, where your contributions will directly impact the success of educators and students alike.

Benefits

Home Office Setup Reimbursement

Flexible Work Environment

Professional Development Opportunities

Qualifications

• 5+ years of client support experience with large district accounts.
• Strong data analysis and communication skills are essential.
• Experience promoting technology adoption is a plus.

Responsibilities

• Manage customer relationships throughout the customer lifecycle.
• Achieve targets related to renewal rates and customer satisfaction.
• Develop retention strategies for at-risk customers.

Skills

Client Support Experience

Data Analysis Skills

Communication Skills

Organizational Skills

Relationship Management

Problem-Solving Abilities

Tools

Salesforce CRM

Business Process Automation

Job description

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Job Overview

As a Learning A-Z Customer Success Manager (CSM), you report to the Director of Customer Success and are responsible for a portfolio of school districts and individual schools. Your role involves building and maintaining strong relationships with K-5 educators and district staff, acting as their advocate, creating success plans, monitoring district health, and informing the larger account team. You will identify and respond to retention risks and opportunities for expansion, working cross-functionally to address satisfaction, growth, and renewal risks in your portfolio. Your ultimate goal is to protect and expand revenue, enhance customer satisfaction, and support educator success in the classroom. You will serve as the primary contact for Learning A-Z’s enterprise customers, including some of the largest school districts, ensuring they can fully leverage Learning A-Z’s solutions for their students.

Job Responsibilities

1. Manage customer relationships proactively throughout the customer lifecycle, including preparing success plans, conducting QBRs, managing escalations, and maintaining regular status calls.
2. Achieve targets related to renewal rates, customer satisfaction, expansions, and new opportunities.
3. Build and maintain trusted relationships with key decision makers from onboarding through the client lifecycle.
4. Understand district needs, objectives, and processes to ensure their success with Learning A-Z solutions.
5. Stay informed about trends in literacy education and provide expert advice to customers.
6. Identify risks to customer success and proactively address retention issues.
7. Develop and implement retention strategies for at-risk customers.
8. Track client engagement and risk potential in Salesforce.
9. Advocate for districts internally and communicate solution concerns to senior leadership.
10. Handle billing and contract inquiries from customers and other departments.
11. Collaborate with regional teams.

Job Requirements

1. Minimum 5 years of client support experience with large district accounts, including professional learning, customer service, and implementation.
2. Experience in account planning, management, and prioritization.
3. Proficiency in data-driven reporting and stakeholder communication.
4. Strong data analysis skills.
5. Experience promoting technology or software adoption.
6. Excellent communication skills across all organizational levels.
7. Organizational skills with attention to detail and strategic thinking.
8. Ability to navigate and mediate conflicts.
9. Knowledge of customer success best practices.
10. Outstanding relationship management skills.
11. Analytical and problem-solving abilities.
12. Experience working with cross-functional teams (e.g., Sales, Support, Engineering).
13. Proficiency in Business Process Automation.
14. Knowledge of Salesforce CRM.
15. MUST be humble, hungry, and smart.

Why Work With Us?

At Learning A-Z, you’ll help students develop essential skills for success. Our products are widely used and highly regarded in education. Learn more at www.learninga-z.com.

Remote First Environment

Our Remote First approach offers flexibility and trust, fostering a culture that values results. A reliable internet connection (min 10 Mbps download, 5 Mbps upload) is required for remote work. Participation in virtual interviews and meetings with camera on is expected. We offer reimbursement for home office setup.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment. All qualified applicants will receive consideration without discrimination. Reasonable accommodations are available upon request.