Customer Success Manager (Technical), Germany

AlgoSec; Germany Township (PA); Remote; USD 82,000 - 106,000; Full time

Job summary

A global cybersecurity firm is seeking a Customer Success Manager to drive customer adoption and satisfaction. The ideal candidate will have over 5 years of experience in Customer Success, focusing on strategic enterprise-level customers and possess strong knowledge in network security and compliance practices. Proficiency in English and German is required. Travel up to 50% may be necessary for client engagements.

Qualifications

• 5+ years in Customer Success or similar roles within enterprise software.
• Proven experience managing strategic and enterprise-level customers.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Excellent communication skills in English and German.

Responsibilities

• Drive Customer Adoption by identifying gaps and aligning product use cases.
• Monitor Adoption Health and create quarterly improvement plans.
• Support Renewals by collaborating with the renewals team.
• Identify Expansion Opportunities with internal teams and sales.
• Build strong relationships as a Trusted Advisor.
• Host Executive Business Reviews and maintain proactive touchpoints.

Skills

Customer-first mindset

Excellent consulting skills

Data-driven decision-making

Strong understanding of network security

Proactive client-facing skills

Excellent verbal and written communication

Tools

Salesforce.com

Gainsight

Job description

Customer Success Manager (Technical), Germany

At AlgoSec, what you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere. We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers.

We are hiring a Customer Success Manager to join our Sales team. CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions. As a CSM, you’ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering.

You’ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion.

Reporting to: VP, Global Customer Success
Location: Germany (Home office)
Direct employment

Responsibilities

• Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
• Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
• Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
• Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
• Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
• Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
• Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
• Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

Requirements

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Proven experience managing strategic and enterprise-level customers with measurable success.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
• Excellent consulting, project management, and data-driven decision-making skills.
• Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
• Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
• Resilient and adaptable in dynamic, fast-paced environments.
• Willingness to travel up to 50% of the time.
• Executive presence and ability to manage high-stakes conversations and escalations.
• Excellent verbal and written communication skills in both English and German.

Advantages

• Experience with Salesforce.com and Gainsight.
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.