Customer Success Manager (Solutions Consultant) - APAC (Remote)

PriceLabs; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

PriceLabs is seeking a dynamic Customer Success Manager to enhance client satisfaction and engagement in the APAC market. You will lead onboarding initiatives, manage comprehensive account strategies for property management clients, and work within a global team to keep performance targets on track. The ideal candidate thrives in collaborative settings, possesses strong analytical and communication skills, and is eager to contribute to an innovative company in the hospitality sector.

Benefits

Remote-first organization

Work with an industry-leading product

Global team collaboration

Freemium product model

Qualifications

• 4+ years of B2B quota-carrying sales experience.
• Experience in vacation rental industry or revenue management services.
• Ability to demo software products effectively.

Responsibilities

• Manage onboarding and account processes for property managers.
• Lead acquisition and conversion of new leads.
• Monitor product usage to ensure customer satisfaction.

Skills

Customer Success Management

B2B Sales

Strong Communication

Analytical Skills

Education

Bachelor's Degree or equivalent experience

Job description

About the Role:

We are looking for a dynamic Customer Success Manager to accelerate our expansion in the APAC market.

As a Customer Success Manager at PriceLabs, you will spearhead our efforts to strategically source, onboard and manage mid-size to large property managers and property/revenue management companies. The role demands a dynamic approach to pipeline development, onboarding, and meticulous account management to ensure client success and satisfaction.

The role operates from 7:00 AM to 3:30 PM Indian Standard Time.

Key responsibilities:

• Serve as the principal touchpoint for mid to large property managers (PMs) across your defined territory and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with PriceLabs
• Lead the acquisition and conversion of new mid to large PM leads and prospects through in-depth virtual product demonstrations
• Assist new mid to large PM leads set-up their PriceLabs account, and guide them through advanced features/customization relevant to their specific teams and operational use cases
• Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS
• Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, tradeshows/conferences, and fostering local partnerships to generate opportunities in your territory
• Consistently meet & exceed performance targets
• Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM

About you:

• Experience in the Vacation Rental Industry or Revenue Management Services
• 4+ years of B2B quota-carrying sales experience and customer success/account executive, preferably with complex or technical SaaS products
• Demonstrated ability to successfully demo software products for various use cases
• Strong analytical and quantitative ability to interpret data and drive revenue management strategies
• Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.
• Exhibits a natural curiosity and a commitment to continuous learning
• Excellent communication/presentation skills and ability to build relationships.
• Exceptionally well-organized and good with time-management skills.

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip:Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

• 500K+ properties
• 250+ globally remote team
• 60K+ customers worldwide
• 36% diversity
  
  

Industry awards won:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

• We are a remote-first organization and accept work from home as the norm.
• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (8 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.

PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.