Customer Success Manager, SMB

Remote Jobs; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to manage a portfolio of law firm accounts. Responsibilities include ensuring customer engagement, conducting check-ins, and enhancing customer satisfaction. A Bachelor's degree and 2+ years of experience in a customer-facing role are required. This position offers an attractive benefits package and a flexible working environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Flexible paid time off

Home office stipend

Qualifications

• Minimum of 2 years of experience in Customer Success or Account Management.
• Proven ability to manage a portfolio of accounts.
• Familiarity with SaaS business models.

Responsibilities

• Manage a portfolio of 200 sole proprietor law firm accounts.
• Conduct regular check-ins with customers.
• Build and maintain relationships with key customer stakeholders.

Skills

Problem-solving

Critical-thinking

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor's degree in a related field

Tools

CRM systems

Job description

Employer Industry: Technology and Legal Services

Why consider this job opportunity:

• Attractive benefits package including medical, dental, and vision insurance
• Flexible paid time off and parental leave options
• Opportunity for career advancement and growth within a fast-growing SaaS company
• Collaborative and team-oriented work environment
• Home office stipend to support remote work setup

What to Expect (Job Responsibilities):

• Manage a portfolio of 200 sole proprietor law firm accounts, ensuring customer engagement and success
• Conduct regular check-ins and business reviews to help customers leverage the platform effectively
• Build and maintain strong relationships with key customer stakeholders
• Oversee the renewal process for accounts and work to mitigate retention risks
• Collaborate with cross-functional teams to enhance customer experience and satisfaction

What is Required (Qualifications):

• Bachelor's degree in a related field
• Minimum of 2 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Proven ability to manage a portfolio of accounts and deliver exceptional results
• Strong problem-solving and critical-thinking skills
• Familiarity with SaaS business models and experience with CRM systems

How to Stand Out (Preferred Qualifications):

• Experience working with law firms or in the legal tech industry
• Background in navigating fast-paced, high-growth environments
• Exceptional interpersonal, communication, and presentation skills

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