Customer Success Manager (SMB)

Nirvana

New York (NY)

Hybrid

USD 115,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Unlimited PTO

$1,000 annual mental health wellness benefit

Equity compensation packages

Stocked office kitchen

Job summary

A healthcare technology company in New York is seeking a Customer Success Manager to support small and medium-sized customers. This role involves onboarding clients, ensuring satisfaction, and driving engagement through proactive relationship management. The ideal candidate has 2-4 years of experience in customer-facing roles and strong communication skills. The position is hybrid, requiring in-office attendance 3 days a week.

Qualifications

2-4 years of experience in Customer Success or a related client-facing role.
Strong communication and interpersonal skills.
Ability to manage multiple accounts and priorities.

Responsibilities

Build and manage relationships with SMB and mid-market customers.
Guide customers through onboarding.
Monitor customer usage and provide actionable insights.

Skills

Communication skills

Organizational skills

Data analysis

Customer engagement tools proficiency

Tools

HubSpot

Salesforce

Excel

Google Sheets

Job description

Join to apply for the Customer Success Manager (SMB) role at Nirvana

This range is provided by Nirvana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$115.00/yr - $130.00/yr

Customer Success Manager (SMB)

Location: New York City (Hybrid, 3 days in office)

About the company

At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. By leveraging machine learning and AI, we have developed tools that enable care providers across various specialties to seamlessly check coverage, from patient intake through continuous monitoring, saving significant time and resources.

Our mission extends beyond facilitating access to care; we aim to alleviate financial anxiety for those seeking medical assistance and numerous providers. With support from esteemed investors such as Inspired Capital, Eniac Ventures, and Surface Ventures, Nirvana is on a rapid growth trajectory. Over the past year, we have served some of the largest clients in healthcare, including Lifestance Health, Modern Health, and Headspace.

Join us as we become the trust layer in healthcare, making it more transparent and accessible for everyone.

About the Role

Nirvana is looking for a motivated and thoughtful Customer Success Manager to support our growing base of small and medium-sized healthcare customers. As an early member of the Customer Success team, you’ll have the opportunity to help shape how we deliver value to our clients and ensure they get the most out of Nirvana’s technology. You’ll be the go-to partner for your book of business—from onboarding to renewals—proactively guiding customers through their journey with us. This is a great opportunity for someone with 2–4 years of experience in customer-facing roles who is eager to grow in a fast-paced, mission-driven environment.

Location: NYC (In office 3 days per week)

What You’ll Do

Build and manage strong relationships with a portfolio of SMB and mid-market customers
Guide new customers through onboarding, ensuring a smooth and successful implementation
Understand each customer’s goals and proactively identify ways to help them succeed using Nirvana
Monitor customer usage and engagement; provide actionable insights to increase adoption and retention
Serve as a trusted advisor, delivering product updates, best practices, and performance reporting
Advocate for customer needs internally and help prioritize feedback across teams
Contribute to process improvements that enhance the overall customer experience

What We’re Looking For

2–4 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or Healthtech experience is a plus)
Excellent communication and interpersonal skills—you’re energized by helping others succeed
Strong organizational skills with the ability to manage multiple accounts and priorities
Skilled at using data to derive insights and tell compelling stories
Proficient in tools like Excel/Google Sheets and customer engagement platforms (e.g. HubSpot, Salesforce)
Based in NYC and excited to join our hybrid office 3 days a week

Nice to Have