Customer Success Manager San Francisco, California, United States

Checkr; San Francisco (CA); Hybrid; USD 106,000 - 125,000; Full time

Job summary

An established industry player is seeking a proactive Customer Success Manager to enhance customer engagement and retention. In this dynamic role, you will collaborate with a talented team, ensuring clients maximize the value of the company's innovative solutions. You'll manage multiple customer projects, drive renewals, and be the voice of the customer, providing insights to internal teams. This position offers a fast-paced, collaborative environment with opportunities for professional growth and a strong focus on customer satisfaction. Join a company that values transparency and diversity in its mission to create trusted workplaces.

Benefits

Learning and development allowance

100% medical, dental, and vision coverage

Up to $25K reimbursement for fertility and adoption services

Flexible PTO policy

Monthly wellness stipend

Home office stipend

In-office lunches four times a week

Commuter stipend

Abundance of snacks and beverages

Qualifications

• 1-3 years of experience in customer success or account management.
• Strong customer focus with excellent communication skills.

Responsibilities

• Drive customer retention and growth by ensuring engagement with Checkr solutions.
• Collaborate with teams to secure customer success and feedback.

Skills

Customer Success Management

Client-facing experience

Communication Skills

Attention to Detail

Flexibility

Problem-solving

Education

Bachelor's Degree

Tools

Salesforce

Google Apps

Job description

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

As a Customer Success Manager, you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and customer relationships.

What you’ll do

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation.
• Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives.
• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
• Be the voice of the customer and partner with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams.
• Oversee multiple customer projects throughout the lifecycle including expansions, implementations, integrations, and enhancements.

What you bring

• 1-3 years of client-facing customer success/sales/account management/customer service experience.
• General knowledge of software applications i.e. Salesforce, Google Apps, etc.
• Strong customer focus; you care about your customers and view their success as your own.
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner.
• Acute attention to detail to track high-volume tactical program elements across multiple customers.
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
• Learn quickly and are excited to take on challenging new projects.
• Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success.
• Experience in the SaaS or Human Resources space is a plus.

What you’ll get

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend, home office stipend.

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $106,000 to $125,000 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.