Customer Success Manager, SaaS/renewables (Remote in United States)

Power Factors; Brackettville (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading renewable energy software firm in Brackettville, Texas, is looking for a skilled individual to engage with clients and deliver tailored software solutions. The role involves collaborating with teams to enhance products, conducting training sessions, and monitoring software performance. Candidates need a bachelor's degree and at least 2 years of experience in software solutions. Preferred qualifications include familiarity with renewable energy management systems and project management certifications.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive and innovative work environment

Qualifications

• Minimum of 2 years of experience in software solutions or a related role.
• Experience in client-facing roles or customer support is a plus.
• Certification in project management or related fields is preferred.

Responsibilities

• Engage with clients to understand their needs and provide tailored software solutions.
• Conduct training sessions and workshops for clients on using the software effectively.
• Monitor and analyze software performance to ensure optimal functionality.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal abilities

Proficiency in project management tools

Education

Bachelor’s degree in a relevant field or equivalent experience

Tools

Project management tools

Job description

Employer Industry: Renewable Energy Software Solutions

Why consider this job opportunity:

• Opportunity to work with cutting-edge technology in the clean energy sector
• Competitive salary and benefits package
• Chance to contribute to the global transition towards sustainable energy
• Supportive and innovative work environment
• Opportunities for professional growth and development within the company

What to Expect (Job Responsibilities):

• Engage with clients to understand their needs and provide tailored software solutions
• Collaborate with cross-functional teams to enhance product offerings and customer experience
• Conduct training sessions and workshops for clients on using the software effectively
• Monitor and analyze software performance to ensure optimal functionality
• Assist in the development and implementation of new features and updates

What is Required (Qualifications):

• Bachelor’s degree in a relevant field or equivalent experience
• Minimum of 2 years of experience in software solutions or a related role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in project management tools and software

How to Stand Out (Preferred Qualifications):

• Experience in the renewable energy sector
• Familiarity with renewable energy management systems (REMS)
• Knowledge of software development processes and methodologies
• Prior experience in client-facing roles or customer support
• Certification in project management or related fields

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