Customer Success Manager, Revenue Suite

Gomyneed Private Limited; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Stripe is seeking a Customer Success Manager for Revenue Suite in Chicago. This on-site role partners with account executives and technical managers to support post-sale engagements, focusing on retention, adoption, and growth for large customers.

You will be a trusted payments advisor, guiding customers through performance metrics and Stripe roadmaps. Candidates should have 4+ years in enterprise client-facing roles, strong business sense, and proven ability to lead technical conversations and

Qualifications

• 4+ years in a client-facing role within enterprise relationships.
• Experience collaborating with account executives and technical teams.
• Ability to lead executive-level conversations and drive action.
• Strong time management and organizational skills.

Responsibilities

• Partner with account executives and technical managers to optimize post-sale engagements.
• Manage book of enterprise customers focusing on retention, adoption, renewals, and growth.
• Deliver payments insights and Stripe roadmap guidance during business reviews.
• Identify opportunities to expand within existing accounts with cross-functional teams.

Skills

Enterprise relationships

Client-facing communication

Executive presence

Presentation skills

Cross-functional collaboration

Job description

# Customer Success Manager, Revenue SuiteStripe Chicago Full-timeFull-timeCustomer Support---## About this roleStripe is hiring a Customer Success Manager, Revenue Suite (Chicago). This is an on-site customer support role listed on the official Stripe careers site.About the Role:Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy...Key Responsibilities:• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights• Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize...• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successfulRequirements & Details:• 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a...• Strong business sense and understanding of underlying drivers and strategy of our users' businesses• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions• Excellent operating rigor including organizational and time management skills• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholdersJob Type: Full-timeWork Mode: On-siteApply directly on the Stripe careers page using the Apply button.Company: StripeLocation: ChicagoJob Type: Full-timeCategory: Customer SupportWork Mode: On-site / Hybrid